Sog KnivesReviews of sog-knives.net

GSM Outdoors ruined SOG. Their "lifetime warranty" is absolutely worthless. I called to get an RMA number, they said they'd send it via email. Never got the email, so several days later I called again. This time the rep said that my specific Kiku XR knife model (tan G10 scales) was no longer sold on SOG's website, but only through a specific dealer, so GSM could not process the return. I went to their website and the tan G10 Kiku XR is absolutely still sold on SOG's website—not that that should matter as the knife is made by them and has a lifetime warranty through them either way. GSM Outdoors is a trash company that will do anything, including lying, in order to get out of standing behind their products. RIP SOG.

Have been trying to return a knife purchased from SOG for about a week now. Multiple emails with no response. Will update review once resolved but will never order direct from them again.

It took 2 months, 20+ UNANSWERED emails, 5 phone calls before I was told "oh we dont have parts to fix your knife. Go ahead and pick somthing from our catalog and we'll send it out." Its a 250 dollar knife (at the time of purchase). Why dose the customer have to call and email. Isn't that the CS job to communicate with the customer???

Customer service promised a full refund kept me on the phone for 30 minutes and then said we cant do it.

I purchased 8 count twitch ll s to give as gifts and straight out of the box - brand new and unused - three of them do not assist open properly regardless of lubrication, pivot pin tension etc. after multiple emails to SOGs new owner GSM outdoors i eventually received a reply. GSMs game is require you to jump through their hoops until you give up on your SOGs lifetime warranty. How many pics and proof of purchases should a company require!!?? You purchased the SOG company GSM OUTDOORS but obviously don't plan to honor the warranties. No more SOG and DEFINITELY no GSM OUTDOORS products for me. Believe the NEGATIVE REVIEWS regarding GSM OUTDOORS folks!!!!

My jungle canopy Bowie knife broke in half within 10 minutes of use. I contacted sog and they will not honor the warranty. They offered me 20 percent of another one. Why would I buy another one after just getting ripped off on this one.

Bought a twitch II with rosewood scales. After 5 months and little use a scale split, causing the open assist spring to loose tension. Tried emailing SOG 3 times asking for help or a schematic so I can fix the knife myself. After a month I have not received a single response to my multiple emails. Tried calling the service number from overseas, waited on hold for 4 hours with no responce.

Worst customer service since new ownership. No replies to emails/calls about a defective knife with a "lifetime warranty" Used to be a good company with a good product. Not any more.