Sean P.
SOG lost its soul when purchased by a huge company
SOG was purchased by huge company and has lost its soul. They make returns difficult by approving the return, then not following through with sending the Return Authorization. 6 days later, I call. Give all the same info again. Takes 30 minutes. The rep tells me I'll receive an email by the end of the day from...wait, what did you say, please. They label is sent via an email address: GTCS98 at gsmorg dot com. I request she go ahead and follow through with sending the email now. I believe the friction is in place to discourage returns. Last order I made was an issue with engraving. Took 2-1/2 months to receive the order. After a long hold, the rep followed through. So good on her. Unfortunately, I no longer trust her employer.


