SoftwareCWReviews of softwarecw.com

Purchased Office 2021 on line and install went fine. However, Software CW enrolled me in some type of membership deal which I did not request and was not made aware of. Now I have to dispute the charge and go through all the motions of fixing this error. What these people closely.

Purchase software would not install, and there is no real customer support to contact them, you hit contact us then the options are limited all done by email.

I was pleased with the price & ease of downloading Kofax pdf converter software, however they have been charging monthly fees after the fact. I looked back at my order (which I paid upfront) & there is no mention of ongoing monthly fees. I’m not sure how to get these fees stopped! I have no clue what the fees are for! I’m pretty frustrated about this!

I do not like to give more information abut to purchase of this software, why you asking so much question.

My major complaints is are that I couldn't use a Visa Gift Card, to pay part of the bill. I had to use my personal debit card to pay for it all. I couldnt tell when I had paid for it because the next window says Buy Now, and for a more expensive price. The previous review is no longer effective. I have had nothing but PROBLEMS TRYING TO BUY, AND DOWNLOAD THIS SOFTWARE PROGRAM. Now I have to wait another 6 hours, until customer support opens to get help. I've purchased and used this program before. About 7 years ago, and I LOVED IT. The difference is that then, I bought the physical disc and installed it myself. This time I'm getting the digital copy, and it's a major pain in the butt. I will never do this again!

Product I received was covered with dried mud; as if they dropped it in a mud puddle and let it dry before sending it. I suspect they get their merchandise from distributors that are dumping stuff they cannot sell and SCW just turns around and sells it to unsuspecting customers. Will NEVER purchase from them again.

I recently ordered Smith Micro Clip Studio Paint EX from SoftwareCW through one of several retail marketplaces they use as auxiliary vendors for their merchandise. I did not know them as a company but knew the reputation of these marketplaces to be sound so I took a chance. The program was listed at a fantastic price, and there was a countdown for how long the deal would last. I ordered it. I even signed up for the free purchase protection from Google because this was a Google Trusted Store. That is the level of faith I thought I could have in them. This purchase was a Christmas present for my partner. It's not SoftwareCW's fault that we're struggling students, I get that. But I bought a product at the advertised price from a company. I received Clip Studio Paint Pro. The Pro version lacks several key features of EX. I figured it was a mistake in shipping, every order confirmation I received indicated that I had purchased EX. In my package there was a paper slip directing me to address any issues with my order by contacting the SoftwareCW support team. I emailed them requesting a return label and the product I purchased. Credit where credit is due, the response time was excellent. The response, however, left a bad taste in my mouth. "SoftwareCW Customer Support (SoftwareCW Customer Support) Dec 29, 11:56 AM CST Hi, please find attached a return label for you to use to return the software. You will be refunded in full once the item is received. I am very sorry for the inconvenience, the [marketplace] product page is mislisted and should have said Pro, not EX. If you have any other questions, please let me know! Regards, SoftwareCW Customer Support" The problem I have here is that this was the advertised price. This was the price listed for the marketplace I shopped through and it was initially provided as a link it through Google's shop feature. I honestly believed I could have faith in this purchase. This was their listing error. I don't want a refund, I want the product I ordered. I worked extra shifts to have Christmas money and I could afford the price I paid. I might even have been able to afford more, before I finished allocating Christmas money, but having made a purchase in good faith from a seemingly reputable company I didn't save extra for them to tell me I have to pay for their mistake. My partner's excitement has become significant disappointment and I had to figure out what to do. This wasn't just a Christmas present, it was also something he needs for school. We can't have no software, so their offer of a refund is something I can't take. I just now have software that I will have to replace later instead of software that will last him throughout his classes as I intended. I expect better from retail companies. I expect companies to pay for their own mistakes and then fix them, not pass that burden on to their consumers. My living situation might not be their fault, but it's not an uncommon one for their prospective clientele. I know that I won't be recommending them to anyone I know.

The program saves a great deal of time and really worked better than expected. Once I understood that I had to disable the virus protection, it worked very well. The technical service is the worst that I have ever known. They are too busy trying to sell some program to fix some non existent problem on your computer to help with the program that you have already bought.