SnootsReviews of snoots.vet

Up front costs covered by membership

I was happy to visit snoots practice Mr. Arif helped and did as much as for my cat also he was so kind and respectful for main subject about my cat…

We paid a small annual fee to belong to Snoots and so far, we are delighted. The first interactions are quite impersonal (all on their website or on WhatsApp) but efficient nonetheless and the subsequent visits to their surgeries are delightful. The staff could not do more to reassure you, make you feel welcome and the vets are knowledgeable, patient and kind to their patients as well as the dog/cat parents and have a lot of time for them. We are SO pleased we chose Snoots and urge everyone to consider switching from their costly, seemingly out for profit vets to Snoots. We can only highly recommend them!

Absolutely brilliant, couldn't recommend them enough! The service they provide is definitely worth every penny, they actually care about your pet and you will not be disappointed. Don't delay joining, it will be best thing you've done for your pet.

I signed up for the annual membership in May. The premises feels more like a fire exit than a clinic: a crafty shaky bench with some padding on top and no reception area. Every visit felt like I was interrupting something, even though there were never more than 3 people and a pet on the premises at once. I was never acknowledged by name, my pet's name, or my booking. Having been there on 4 occasions in immediate succession, it always felt like I had to initiate the interaction myself. This practice feels disorganised and impersonal. Staff come across as aloof and show little empathy. Booking and communication run through a chaotic WhatsApp group where you never know if you are talking to a manager, remote staff, or the clinic, and they often contradict each other. In early July, I asked to have my dog's nails trimmed after experiencing a torn nail in December, but the locum vet only clipped his dew claws and decided it was unnecessary to do the rest. 20 days later, he tore an overgrown nail. After that minor injury, we visited once, and he was made to attend a sedated follow-up the next day. Both visits lasted under two minutes. On the first occasion, I experienced unprofessional handling of my booking by the staff there. As I said, it always feels like you are bothering someone. A week later, some bleeding occurred. I provided videos, photos, and details of what was going on and asked in the WhatsApp group to just collect medication myself and monitor him for another week. Someone on WhatsApp told me that was the right thing to do and to keep in touch, while another person went ahead and booked me for the next day at 12:00 PM. I was still required to bring my dog in, sedated, at noon in 32°C heat with the sun overhead, while he was limping. After train delays and some erratic communication via WhatsApp, I arrived to find they wouldn't see him at all. They started blaming me for not arriving on time—though I wasn't questioning the delay, but rather the purpose of coming at all and why they were booking appointments I didn't need. No welfare check was offered, despite him being sedated, limping, and out in extreme heat. When I asked what to do and why I kept getting unnecessary appointments, staff offered no help beyond telling me to take it up with a manager or the remote team. Again, no empathy, no basic social skills, and the same defensiveness encountered since day one. Talking to a brick wall. Walking away, I said, "f*** it, I'll deal with it myself". I complained about the disorganisation, lack of care, and missed welfare check. Only then did Snoots characterize that frustrated remark as aggressive and insulting, using it to immediately cancel my membership over "abusive language". When I asked for a refund under consumer rights, they claimed their policy didn't require one, but refunded the unused portion as a "gesture of goodwill" without addressing the safety concerns. Overall, this is a disorganised practice that failed to properly manage care and responded to a legitimate safety complaint by weaponizing a comment made in frustration rather than addressing their own service failures. It wasn't welcoming or comfortable, and I guess it's true that you get what you pay for. Also important to note: their staff members leave them 5-star Google reviews.

Currently trying to talk to them via WhatsApp in order to get some information before deciding to join. Dr Pino has been completely unhelpful. After asking a question, I got a generic response that look like they hadn't even bothered to read the message. When I pointed out that I'd actually given them the information and they stopped responding. Was going to opt in for the 2-year plan. Dr Pino lost you money today.

I am extremely disappointed with my experience with Snoots Vets. We signed up for the annual healthcare plan for our elderly cat after reviewing the benefits that were advertised, including dental coverage. One of the key reasons we chose this plan was because our cat requires dental treatment, and we wanted the reassurance that this would be covered. Following our initial consultation, we specifically discussed his dental needs and were reassured regarding treatment. Based on those discussions and the advertised benefits, we proceeded with the plan in good faith. However, we have now been contacted by Snoots and informed that dental work is no longer covered. This change has come only after we had already signed up and paid for the plan, leaving us in a position where a significant benefit that influenced our decision to join has effectively been removed. It feels as though we were encouraged to sign up on the basis of one set of benefits, only to be told shortly afterwards that those benefits no longer apply. Had we known that dental treatment would not be covered, we would have seriously reconsidered whether the plan represented value for money for our circumstances. For a veterinary practice, trust and transparency are essential. Unfortunately, this experience has left us feeling misled and disappointed. We signed up expecting the advertised benefits and the assurances given during consultation to be honoured, not withdrawn after the fact. I hope Snoots will reconsider how these changes are communicated and how existing customers who joined under the previous terms are treated.

I use Snoots Vet at Bounds Green and I am always satisfied. They are always so friendly and helpful. My dog has Cushings so using Snoots is fantastic and I avoid having to pay a massive bill for blood tests that ordinary vets charge anything up to £500. Just paying a very reasonable subscription every month helps enormously. I am happy and so is my dog!