Nysa
Snoots is quick to upsell products to frightened owners
On two separate occasions, Snoots has failed to provide timely and appropriate care for my dog. The first incident involved a stomach ulcer. I raised a concern early on and suggested a preventive approach based on my own research and knowledge, but I was dismissed and made to feel absurd for mentioning it. Six months later, my dog developed another ulcer. The treatment cost hundreds of pounds, and this time they recommended exactly the same preventive measure I had initially proposed. When I reminded them of this, they offered a lengthy, unscientific explanation for why they had previously disagreed, but did not acknowledge or apologise for their mistake. On the second occasion, they recommended Pro-Kolin for an acute colitis flare-up. I had to push very aggressively for any sort of treatment. Eventually, they prescribed just five days’ worth of steroids, which was entirely inadequate. I sought a second opinion and was prescribed an appropriate dose, which finally brought her flare-up under control. As her condition began to improve, the UTI she had been fighting off became significantly worse. Her urine started to resemble red wine, clearly indicating the presence of a substantial amount of blood. Despite this, they first attempted to upsell me a product that has only been shown to prevent UTIs in cats, not dogs. When I questioned this, they confused the small intestine with the large intestine. They also tried to sell me unnecessary and very expensive drugs instead of prescribing appropriate antibiotics. When I challenged their reasoning (I have a PhD in a bioscience), they became defensive rather than receptive. I also pointed out that my dog was showing clear signs of colitis and urinary tract pain, yet at no point had they offered a painkiller. This demonstrated not only a failure to ensure her well-being but also a lack of basic empathy or recognition that she was in pain. Eventually, they misdiagnosed her, but by that point I had obtained a second opinion and the correct medication elsewhere. By then, my dog had lost over 20% of her body weight and could barely walk for more than three or four minutes. Before the flare-up, she was strong, energetic, and could walk for days on end. We regularly went on weekend hikes together.