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Snap-on Tools (snapon.com) has 169 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Ryan W.
I have been buying snap on tools for over 20 years. Purchased a tool box over two years ago, the day after I purchased I noticed a drawer damaged. Dealer, area manager and customer services will do nothing to help and issue is still ongoing. I am moving to mac tools and will never buy from snap on again due to poor customer service. Very unsatisfactory and disappointing.
Kerry M.
Customer services useless.
Ryan E.
Make sure you read the small print on warranties! Not everything is life time as I was lead to believe, I was only informed about this when I had a faulty product and had to spend more on getting repaired. As I’m only an apprentice I feel they used my lack of knowledge against me, don’t want other people to fall into the same trap. WILL NOT BE USING THEM AGAIN!
Consumer
Been buying snap on gear for over 20yrs, prices just keep going up to the point where they're just ridiculous now, cracked a 15mm deep socket back in March this year, only just received a replacement today 19/10/20. Already been out and bought a replacement from halfords as I needed it snap on Didnt even put a complimentary hat or anything in with it as a gesture of goodwill, last of my money they'll be getting!!
Consumer
I have been buying snap on tools for over 30 years !! as far as sockets , spanners etc go they are over priced but if they break ( which they will ) they will replace for free !!!. Unfortunatly my dealer talked me into the cordless range of tools . I bought the entire 14.4v range & most of the 18v range . After a year every single item had packed up & no snap on dealer to be seen . After many calls to snap on & many promises & that a new dealer be around soon , finally a new dealer arrived & i sent every tool away for repair ( at my expence ( because now out of warrenty )) it took 2 months before my tools started to arrive back Here i am 6 months later & one by one they are all failing again Aparrently snap on repairs are only warrented for 3 months so i have to pay again (£80 -£160 per item) to be repaired !!!! I have always a been snap on fan but after paying them £100 a week 30 years i feel let down & think time for a change
jim
snap on tools are always top quality and a great range. there large variety and support is excellent they just need to understand they cant just keep upping there price's
Mort S.
A fun and reasonably sexy company.
Mary W.
Bought a screwdriver which cost me over £84. It arrived after almost 4 weeks... faulty! They refused to exchange it and instead collected the time, almost 3 weeks later no communication and they have received it and still haven’t processed the refund, they claim they are under staffed! Very poor customer service, never reply to emails and on hold for hours on the phone! Would never purchase from them again!
