Katherine
3 week delay from date of delivery
I never write reviews, but I feel that customers should know what they're signing up for with this service. I had a piece of important client mail delivered to the Snap Mailbox street address in New York from California on November 9th. From there, it sat for 4 business days until it was sent to Snap Mailbox's processing center in Texas. I was told it would arrive in Texas by November 22nd and be promptly uploaded to my account. From there, I would have to pay to get it shipped back to my address in New York. Today is November 28th and I still have not received my mail, and it has not been uploaded to my account. Numerous calls to customer service have made no difference and now my client may have to go through an expensive and time-consuming process to replace the piece of mail that was (presumably) lost. There is way too much room for error in this service, and no accountability or method of resolving issues. The tracking number is now useless since it is no longer in the hands of USPS and there is no way to track the package once it is in the hands of Snap Mailbox. For a business account especially, if you expect to receive any mail that is remotely urgent or important, THIS SERVICE IS NOT WORTH IT!! Don't make my mistake, pay more for a physical address or P.O. box that you are directly in control of.
Response from Snap MailboxNov 30, 2023
Hello Katherine, Thank you for raising your concern and for voicing your feedback. I understand you have not had the best experience with our organization; given that you need immediate access to your mail and would like more control over the delivery timeframe, please accept our sincerest apology. Currently, with how our business is structured, we can't provide you with instant or immediate access to your delivered pieces of mail, as it would also cost more. Our cost-effective service plan entails at least 3-5 business days before we can receive any delivered mail or packages to any of the addresses we provide. This could also mean that with your business type and deadlines to beat, there may be better options than our service. I understand how this experience impacted your business, and we have yet to live up to the occasion and meet your expectations. The frustration you felt throughout the process is understandable. Unfortunately, as we have discussed over the phone, delays with delivery or shipments are something that we really do not have control over, especially during this holiday season. Usually, at this time of year, until the 31st of January next year, these delays happen, so if you ever decide to cancel since we won't be able to meet your business needs, we understand if you choose to cancel. As you may have noticed from our other customers' reviews, we've received a lot of 5-star ratings since we always aim to provide all our customers with a 5-star level of service, and our goal is to do the same with you. We will not make you change your opinion, but we'll make it our goal to provide you with a better experience until we achieve that goal. Regarding the mail you were looking for, they finally arrived on the 28th of November and have been forwarded. You may check the tracking information using the link below. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405509105156050768035 Please let us know if you need further assistance. We're glad to help.