Oliver J.
A great little gym in Pontyclun
A great little gym right on our doorstep in Pontyclun. We were made to feel really welcome by Alexis and Sarah and as a result have both signed up on the spot. Thanks again 💪
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Snap Fitness (snapfitness.com) has 73 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Fitness & Weight Lifting · St. Paul, Minnesota
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73 approved reviews, newest moderated first
Oliver J.
A great little gym right on our doorstep in Pontyclun. We were made to feel really welcome by Alexis and Sarah and as a result have both signed up on the spot. Thanks again 💪
Andréa N.
Would not recommend I've had a series of serious issues with this gym that I feel other members should know about before joining. Billing: I was charged $150.00 regarding multiple tailgating allegations, without receiving any prior email reminder or notice. When I raised this, I was met with confrontational and unprofessional messages from staff instead of a proper resolution. Dates informed were incorrect ( as I did NOT attend the gym for 2 weeks due to a death on of a family member, followed by sickness ) and the multiple videos were never provided. Misleading sales tactics: When I signed up, a manager told me the outdated equipment would be replaced with new machines. This never happened, months later the same worn-out equipment is still there. I feel this was used purely as a sales pitch to get me to commit to a membership. Facility issues: There is no proper stretching area, making it difficult to warm up or cool down safely. The fan system is defective, gym members often fell off chairs while trying to manually turn the fan on because the controls don't work properly. This is a real safety hazard that hasn't been addressed. Air Conditioners also do not work properly. Customer service: Staff have been dismissive when issues are raised, and management does not respond or follow up on complaints. It feels like once you've signed the contract, they stop caring about your experience. Overall, poor communication, broken promises, safety hazards, and unprofessional conduct. I'd think twice before joining.
Sonny
Na 8 jaar lidmaatschap heb ik mij uitgeschreven na een ernstig incident met een nieuwe medewerker. Ik werd tijdens het sporten direct agressief aangesproken. De medewerker schreeuwde tegen mij, maakte beledigende opmerkingen en kwam uiteindelijk schreeuwend op mij af. Hij wilde daarbij fysiek agressief worden. Een ander lid moest tussen ons in komen, waardoor dit werd gestopt, en sprak hem aan op zijn gedrag. Iemand van het hoofdkantoor kwam erbij, maar in plaats van het incident serieus en professioneel te behandelen, werd er lacherig en zuchtend gereageerd. Er werd niets gedaan met het agressieve gedrag en er is op geen enkel moment een excuus aangeboden. De medewerker kon vervolgens gewoon zonder consequenties zijn werk voortzetten. Voor mij is dat onacceptabel. Als een medewerker zich verbaal agressief gedraagt en vervolgens fysiek agressief wil worden, verwacht ik dat daar serieus en professioneel tegen wordt opgetreden. Dat is hier niet gebeurd. Daarom heb ik na 8 jaar mijn lidmaatschap beëindigd. Zeer teleurstellende en onprofessionele manier van omgaan met een ernstig incident.
Wendy D.
Dreigende toon van locatie manager te Sassenheim. Onze abonnementen werden niet juist afgeschreven. Na een vraag hierover kregen wij netjes een melding dat eea met de manager besproken zou worden. De club biedt één jaarabonnement aan. Los van een tussentijdse niet rechtmatige verhoging worden we verplicht gesteld 16 afschrijvingen goed te keuren. Een net overzicht met het bezwaar werd een maanden lange strijd over de kosten. Het frappante was nog de rare appjes op mijn privé mobiele telefoon met dreigementen over deurwaarders en incasso’s. Deze tent is louche en houdt er hele bijzonder praktijken op na. Nooit meer! Mijn zus kon enkel settelen als ze haar review in zou trekken.
John Jane F.
Great gym.moststaff are veru friendly
SDM “WalensHealthCare” W.
Avoid Snap Fitness. They advertise "$6 for 6 weeks," but I ended up being hit with $184 for 6 weeks. When I cancelled within the 7-day cooling-off period, they still charged me an undisclosed $65 admin fee. The contract only vaguely mentions "admin charges" without listing a single dollar amount. Save yourself the headache and join Revo Fitness instead $55 upfront month to month, zero sign-up fees, and complete transparency as businesses should be!
Jerry W.
My review primarily applies to my trainer Danielle K. who has served as my physical trainer for the last 7 years. Danielle has been extremely dedicated to my physical well-being as I've transitioned from a working out-of-shape 60+ year old to a 77 year old having lost a substantial amount of weight. In terms of body strength and cardio fitness, I'm in better shape than at any time previously. Danielle has been very diligent in varying my workouts so as to pay adequate attention to various muscle groups. As well, she has stressed the importance of flexibility so as to be protective against injuries that can be painful and long in duration. I hope Danielle remains my trainer for many years and I heartily recommend that anyone interested in a trainer who combines expertise and encouragement contact her through the Bayside, WI Snap Fitness Club
David F.
Just joined Wantirna Snap Fitness, great location but also the equipment & setup is perfect. Room to move, a great membership base and super friendly fun franchisee. Would highly recommend.