Hadeel H.
Never sign up with Snap Fitness / Lift Brands
Never Ever sign up with any Snap Fitness Location in Canada! The mother company that manages them is Lift Brands or Lift Brand, they both have horrible customer service and ripped me off! You’d think you are signing up with a good company with a reputation and fancy social media but you are not!! You are actually signing up with the person that owns the gym, they only sold him the name but if something goes wrong, anything, from emergency to injury in the gym to harrasement to bankruptcy then you have to deal with that person not them. I paid $500 for a 6 months membership with a location near me thinking I’m signing up with reputable company and even the forms had their logos!! Big scammers!! Anyway, after two weeks, the gym closed and had an eviction notice on the door!! The gym owner person went bankrupt!! He did not tell me that when I signed up! He just took my money!! $500 people!! I spoke to head office and they said that I have to deal with the mysterious person who owns the gym and they gave his email address ONLY!! Their headoffice person was Shannon Reid who kept telling me it’s not their problem and I have to Email the person I don’t even know. I emailed a COO and an assistant CEO of SNAP FITNESS, I got their emails from Linkedin and they didn’t even care to email be back anything. SNAP FITNESS DON’T CARE ABOUT YOU OR ABOUT HOW YOU FEEL! We work hard to make $500! That’s quarter my salary! I signed up for 6 month to save money, for a reason. Snap Fitness ripped me off and throw me down there to deal with a bankrupt mysterious person that I don’t know and did not offer any help and did not care and did not give me my money back!! Shame!!