SnapcycleReviews of snapcycle.com

I consistently called and emailed Snapcycle since I received my damaged order on April 10th, to no avail. No one ever responded. I am still waiting.

My Warrior bike arrived with a dented and chipped frame. I reached out to support a couple of times to ask about my warranty options before riding it, but haven’t heard back. I wasn’t too concerned at first and I just wanted to know what my options were, but the lack of response has been disappointing, especially since I chose Snapcycles partly because I heard their customer support was excellent. I’m happy to update this review if this issue is resolved.

I bought a R1 step thru bike in Oct 2024. After getting four flats in one month I reached out to Snapcycle for help. From the beginning, I was responded to with an attitude by a rep. While actively deducing what may have been wrong with my rear wheel, they accused me of changing the cause and confusing them. I eventually find out the rim is cutting the inner tubes. For some reason, they also asked for details on the original inner tube. Why would I still have the same inner tube after having flats multiple times? They eventually agreed to send me a replacement rear wheel stating "this is the first time we have encountered such a situation" I had to ask for the shipping number after a week. Once I got it, it wasn't even the right size. I reply letting them know. Then I am sent just a tire. I was sent the wrong item twice. I bring this up and I am just told this: We have carefully checked our inventory and currently do not have rims with tires for the R1. We recommend that you try replacing the inner tube and outer tube we sent you to see if the flat tire problem recurs." It's like the previous emails were never looked at. I'm being told to use the incorrect items to fix the problem. I have replaced the inner tube four times. How will using another inner tube ( or outer tube? What?) fix the issue for something mechanical? Even if I wanted to replace it with what they gave me, the inner tube of the smaller wheel is two sizes too small! Where is the logic in any of this? If the correct item truly isn't available in their own warehouse, why won't they just send one when it becomes available? I had mentioned multiple times this bike was meant to be my main mode of transportation. I have continued to reach out just to be ignored with no solution. On their website they state their bike is covered by the warranty for two years. Rims are covered yet they have chosen to barely assist me and ignore me. Because it involves actually doing their job? I am still reaching out with no help. I have had this issue for months now. Do not buy from this dropship company they will take your money and gaslight you for asking for what they claim to provide.

Great advertisement and prices were very fair.

Ordering, delivery, assembly and riding the e bike. If I had questions, the response time was reasonable.

Came very fast, easy to put together and runs good

The bike came scratched and with a bent seat to the point where I can’t sit on it. They didn’t even reply to my email.

Awesome bike. Rides great on pavement roads have not tried in the mountains yet. The only thing for me was the seat was not big enough. So I'm replacing with a larger one which is no problem just my liking on a bike. Customer service is A***** plus questions answered within hour via email. Thank you