SnapcycleReviews of snapcycle.com

a little bit slow (two weeks) to fulfill the order (a new display) but otherwise perfect

My Snapcycle R1 Pro Step Thru e-bike overall is amazing! For an e-bike with fat tires it rides very smoothly on the sidewalk and roads. I haven’t tried the beach yet. It is a very powerful e-bike, I did get it up to 20mph. After some adjustments we got the brakes on the front working. I got the purple color which is so beautiful. My husband said couldn’t you get another color. I laughed our daughter said get what you want. So I did! Customer service regarding the e-bike itself was also amazing. We had a few minor issues with assembling the e-bike and customer service helped us out in a timely manner. My only negative comment is I literally just got my e-bike and they had a promotion for a free leather vintage bag. Also my birthday was in a few days and let’s just say it, paid a decent amount for the e-bike. I had emailed them regarding if there was a possibility of getting the bag…No Response. Oh well, it would have been a nice birthday present for me.

The R1 Pro ST is an all round great bike for the pricepoint with plenty of instant assist power when needed. The integrated display and tail lights add miles to this bike's stylishness. The display could use an odometer/ trip meter and I'm having issues getting the app to link to the ebike via BT. There's no rear shock absorption so the bum is a bit sore after a long ride, so I'll likely switch out the stock seat. But other than that, some brake squealing and minor chain noise, I love this bike! I may just get a second one to share in the fun. I'm still waiting to hear back from Snapcycle about purchasing a second battery to increase range.

Shipment was quick.But 1st bike arrived damaged The 2nd bike arrived with missing parts. But customer care quickly corrected both issues

My Son recieved his Eagle. He set it up easily enough. But was confused on why his pedal motion would slip. Had to download directions to determine he needed to set the twist throttle setting. Also not understanding. Changing e bike level from pedal only to twist throttle only

I want to thank Harvie for providing excellent tech support. Far away the best of the four ebike products I have.

The bikes arrived in about 1 week, although FedEx initially gave us false hopes by predicting the delivery date too early. There were some minor scratches in the finish, one of the derailleur guards was slightly bent as was one of the cargo racks. Both derailleurs required adjustment before all of the gears could be reached. The only real issue was a broken fender on one bike. Snapcycle quickly agreed to send a replacement when inventory is available. We are really happy with the free helmets and panniers from the Halloween special. The bikes came with better tires than expected, but I'm not sure the batteries are Samsung. They don't indicate a brand and they aren't UL listed. We are very impressed with the performance, beefiness, and finish of the bikes, but we haven't had much time to use them.

I gave four stars because of the throttle side handlebar grip keeps moving other than that after about 3 1/2 weeks everything else is good