SnapcycleReviews of snapcycle.com

The bike itself seem to be good. I would give it a 4 stat rating. The support gets a 0 to 1 star. Customer support appears to be nonexistent. I have left several voice mails, not one of them was returned. I have email with a couple issues, no reply back. The bike came damaged, you were going to send out a new back rack, have not see it yet, nor have you replied to my email asking about status. I'm concerned that if something goes wrong and the bike is inoperable that I would be on my own to fix it.

Unresponsive to messages

Check your products for quality control. The rack I got the package it came in was not damaged. So that means the rack was sent to me bent or not welded together right in its jig. So the product needs better quality control. As far as my bikes I have 2 and they are great. Luckily I was able to bend the dack to fit my bike.

The rear rack for the Eagle I received is not the same as the rack pictured on the website. It's lacking about 50% of the support bars on both of the sides. It would have been nice to get what I ordered.

I found my bike for cheaper several days later. I called to get a price match. Initially I was told snapcycle would refund the difference. Several days later I noticed on my bank account that only half the difference had been applied. I then contacted snapcycle and was informed that because I had received a tool kit that I didn’t even want that I couldn’t have the whole difference in price ($100+). Needless to say, I am worried about what is to come in terms of honoring warranty items.