Tahari
Not a happy customer
Not a happy customer, contacted customer service because a set of my aligners were sent to my old address. The customer service rep told me that they can not make another set, instead asked me to just wear the previous one longer. That is completely unacceptable! The package should have required signature for delivery they have never asked me to sign. I shouldn't be charged for that set! I'm not satified with the outcome.
Response from SnapCorrectOct 3, 2018
Thank you for your feedback! Please accept our apologies for the misunderstanding. Our aligner are made all at once as part of a special continuous process (which is one of the reasons the aligners are so clear and comfortable), and it is not possible to remake a single set. We do not want you to experience anything less than excellence from our Smile Team, or delay in your treatment. Please Contact Customer Service so that we can get you smiling again. Hope to hear from you soon :-)


