Matt T.
Glass tube broke the second time I used…
Glass tube broke the second time I used it, last 1/4" push in and it blew the glass out, did enjoy using it thoughh
Response from SMOKEAFeb 12, 2026
We’re sorry to hear the glass tube broke. We understand how frustrating that can be, especially if you were enjoying the product. Glass components are designed to withstand normal use, but as with any glass item, they can be vulnerable to pressure, impact, or alignment issues during assembly. For safety reasons, we recommend applying minimal pressure when inserting glass pieces and ensuring they are properly aligned before use. Because this item had already been used, it does fall outside of our return and replacement policy. Due to hygiene and safety standards in our industry, we’re unable to accept returns or offer replacements once a product has been used. We do appreciate the feedback and will continue to monitor product quality closely.