Yasser A.
**SMODIN IS ABSOLUTELY UNACCEPTABLE!**
**SMODIN IS ABSOLUTELY UNACCEPTABLE!** I HAVE BEEN FIGHTING WITH SMODIN FOR FOUR MONTHS OVER UNAUTHORIZED CHARGES! THEY REFUSE TO CANCEL MY SUBSCRIPTION, EVEN THOUGH I HAVE PROVEN THAT MY INFORMATION WAS STOLEN BY A SCAMMER! IT IS RIDICULOUS THAT THEY CAN SEE WHO DID THIS AND STILL DO NOTHING! I CAN’T LOG IN TO CANCEL MYSELF BECAUSE THE SCAMMER USED AN EMAIL I DON’T HAVE ACCESS TO! THIS IS A NIGHTMARE! SMODIN'S CUSTOMER SERVICE IS A TOTAL JOKE! DO NOT USE THEIR SERVICES! YOU WILL REGRET IT!
Response from SmodinOct 23, 2024
Hi Yasser, Thank you for bringing this situation to our attention and we sincerely apologize for the frustration you’ve experienced. We understand how upsetting this must have been and we are truly sorry for any inconvenience caused. As soon as you contacted us, we immediately took action and canceled your subscription on your behalf. While we understand that this issue has caused significant distress, we want to clarify that we were only made aware of the problem recently and not over a period of four months as stated. Your subscription was active for four months and it appears that it may have been left active unintentionally. We completely understand your concerns regarding unauthorized charges and recommend following up with your bank as you mentioned to ensure they have the full context. Rest assured our team is always available to assist with any remaining concerns and to ensure this issue is fully resolved to your satisfaction. Again, we apologize for any miscommunication and frustration, and we appreciate the opportunity to address this for you. Sincerely, The Smodin Team