Gomez
I recently sBeware of Smodin's Deceptive 'Free Trial' – Unauthorized $120 Charge and No Refund!igned up for a free trial…
I recently signed up for a free trial with Smodin, hoping to explore the tool before committing. However, just one day later, they charged $120 to my account without any prior warning. I reached out immediately, requesting a refund, but they refused to process it. This experience has left me feeling completely deceived and misled. The so-called "free trial" is nothing more than a way to trap users into paying an exorbitant fee with no recourse. I trusted Smodin, and they took advantage of it. This is not how you build customer loyalty or trust. Be cautious before giving them your payment information – you may find yourself in a similar situation.
Response from SmodinNov 5, 2024
Hi Gomez, Thank you for reaching out and we are sorry to hear about your experience. Our goal is always to provide clarity and transparency with our trial process and we apologize if this was not the case here. The charge occurred because the trial period wasn’t canceled before the 24-hour window expired which automatically initiates the annual plan you selected. However, we want to make things right and ensure your satisfaction. We’d be happy to provide a prorated refund so that you’re only charged for one month of service rather than the full annual amount. Thank you for allowing us the opportunity to address this and we appreciate your understanding. Sincerely, The Smodin Team




