Smith Thompson Home SecurityReviews of smiththompson.com

Installation was a breeze and tech was very knowledgeable and friendly. I've set off my alarm a few times by accident and there was no delay in calling me and they were friendly also!

There were no surprises. No wanting to upsell.

This company is fine when your alarm is working. However, you get what you pay for. Since the service is so cheap, they cut corners on their staff. If you have any problems whatsoever, the Smith and Thompson people are very unprofessional. When our alarm went out this summer, I contacted S&T. One of their technicians called and said he had no answers other than to check out the outlet, so I did. It was fine. I also replaced the battery and AC adapter (something their Technician never even mentioned, which shows just how well trained these guys are lol). However, the alarm still did not work due to their wireless modem being inoperable. After S&T sent me a bill, I informed them I would not be paying for an alarm service where the alarm was inoperable. When I told them I would resume staying with them if they could get their wireless modem to work, I was informed that my account was not to be reactivated. I still have their modem, which apparently does not work. However, how hard is it to swap out a wireless modem? Apparently too hard for Smith & Thompson.

We called Smith Thompson after being customers of ADT for years. They have a very competitive product and handled the change without any hassle.

It was a simple process to activate with Smith Thompson. Our home had an alarm system already installed and Smith Thompson verified over the phone that it would work with their monitoring service. We setup a time and they came and promptly set everything up. The prices were exactly what was quoted over the phone, no surprises. The gentlemen who setup the alarm was very helpful and made sure we understood everything before he left. At $16.95 per month for monitoring, I am very happy with this company.

Previously had ADT for 14 years, paying almost 3 times as much per month. :( My boss suggested Smith Thompson & I'm so glad he did!! Installation was prompt, quick & easy. Response time to alarm trigger is SIGNIFICANTLY faster than ADT, which makes me feel more secure. Love that it doesn't require a phone line as well. Wish I would have made the switch years ago!

Smith Thompson Home Security is a good company. For years I had ADT as my home security provider. A month ago I switched to Smith Thompson home security. They were timely with their installation and professional. So far the service has been good.

Very fast response time to an alarm trigger, excellent customer service, and prompt arrival for the initial appointment, as well. Also, great price! Thanks a lot Smith Thompson!