Smith Thompson Home SecurityReviews of smiththompson.com

This is my first time with Smith Thompson Home Security and i love it. Great customer service and very friendly people. No more ASG where I had to have a landline. Thank you Smith Thompson Home Security.

I've used Smith Thompson for a number of years now. We've never had a problem. The rate is affordable and they've done an excellent job monitoring the alarm and addressing any issues.

I have been waiting for this moment for two years. The moment is dumping an excessive ADT $55/mth payment for service monitoring. This moment also is a dumping of another unnecessary monthly landline bill with ATT. One, mind you, was a phone never used for anything other than security monitorng. Sure I could have had ADT install wireless just as SmithThompson has, but that would have been a $199 wireless install and a $99/mth monitor. WHY!!! Thank you SmithThompson for the free install of a wireless monitoring device. Thank you SmithThompson for no contract(though you will have to do something terrible to get me to leave). Thank you SmithThompson for the low monthly fee paid quarterly. I have not had so much stress relieved before at once by any company. I look forward to a long pleased relationship. Hopefully I will not need your help, but am happy you are there for us.

I had Smith Thompson monitoring at my previous home for about 10 years. They were amazing - never missed an alarm and are priced light years ahead of the other companies. So when I moved into my new home, I called Smith Thompson. Their techs are so professional and they came and switched out the existing ADT equipment for theirs. I feel very safe and secure having them as my monitoring company.

After shopping several home security providers to replace/repair our existing security system, a neighbor referred us to Smith Thompson. We found them to be the most honest and the best value. The customer service representative was knowledgeable, and able to explain potential options over the phone. When the technician arrived, there were no surprises or attempts to coerce us into a new system that we didn't need. The technician tested our system, identified a few issues, and repaired them at a very reasonable price. Instead of spending hundreds of dollars on a new system as all of the other companies suggested, we spent a fraction of the cost to have our existing system working like new (and upgraded to cellular monitoring). I highly recommend Smith Thompson for monitoring service and system repair/installation.

Just moved here from out of state, had many options and interviewed several companies. No way was going back with previous company. Let's just say they got a little too big and uresponsie to the customer - You know who I am talking about. After I had just about given up and settled I saw an ad for Smith Thompson and I reluctantly called them expecting the same old song and dance. What I got was some of the best customer service I've had, immediate responses to my questions, 2 of the most professional and curteous technicians and a great system at a great price. Also have had a couple of oops's setting off the alarm by accident and received a call from the alarm monitorig company within a minute. FANTASTIC

Please let Smith Thompson be your security partner! A previous ATT Digital Life customer 40 a month plus 20 service calls to fix or try to fix system! We recently moved and looked at other security companies.Smith Thompson is the BEST! 17.95 a month no increases in 30 yrs! AMERICAN call centers based in Texas! My Tech that came out on time and said that the Thompson"s are great partners to do business with and will protect your home! Your looking is over for the BEST home security to protect your family and valuables!!

After three years with C&B Security at over $90/quarter, our son recommended that we take a look at Smith Thompson. I set up the appointment, the technician called about 1/2 hour before he arrived. He thoroughly explained the changes he was going to make to our current system, along with any related expenses (the wireless device had to be replaced @ a cost of $89). In addition, we asked if he could install another pad near one of our doors to the garage and he quickly did that, as well. I'd highly recommend anyone looking for a monitoring service to consider Smith Thompson!!