smileie.comReviews of smileie.com

Dr. Arooj is very patient and helpful in guiding me through the impression making process. The team is very responsive. Can’t wait to receive my aligners to start the journey.

Dr. Arooj. And Brett have been fantastic. Couldn’t ask for a better team to get me through the process. Very pleased.

smileie is a really good service that provides liners. i've been using them for around a year and have had a great experience with them in communication and convenience!

I had a zoom appointment with Doctor AROOJ she was amazing. Very kind patient and walked me through the process of taking my impressions.

Easy to use zoom. Very helpful instructions.

Highly recommend. Just as good as the other brands. How do i know? I have braces 3 times and this was the most affordable and does the same thing.

A huge thank you to Dr. Arooj, Brett, and the entire Smilee team for all your support and assistance throughout the process. Brett has been fantastic to work with—always responsive, helpful, and making sure every question was answered along the way. Combined with Dr. Arooj.'s professional care, the whole experience has been friendly, easy, and completely stress-free. I'm excited to begin my smile journey and would highly recommend Smilee to anyone considering aligners!

This company is deceitful. I ordered my retainers in May. I was initially told fabrication would begin in 10 days from receiving the impressions. This did not happen. I had to reach out for an update and was told they are behind. Then told I had to approve even though I received no notification of this action. I responded approve as instructed. I received no confirmation. I reached out the following week. Their email states they respond in 24 hours. I didn't hear back in a week. At this point my teeth have shifted so I advised that since my order sat in pending status until YESTERDAY I requested a refund. I received a response stating that I could not receive a refund because the fabrication begun in spite of it sitting in pending and would take 15 business days. I advised that this would not work and reminded them that they said they were behind and didn't respond in 24 hours to work it out as their policy states. They doubled down. I then reached out to the BBB. They responded stating I never approved my order therefore they were never fabricated. At the same time they emailed me separately stating that I did approve and that they will refund me only if I close my BBB complaint. Due to their deceit and double stories in spite of their own emails and portal, I told them I would not do so unless I had confirmation of my refund first since they were stating two different stories. I advised BBB of their separate communicate and my desire for a refund while still keeping the complaint until I receive confirmation. Smileie turned around and SOMEHOW not only fabricated but shipped my order to spite me for keeping my BBB complaint knowing that I already requested a refund directly to them and through the BBB for retainers I can no longer wear.There are plenty of retainer manufacturers. Go with one that doesn't have fake reviews, lies and does not have good customer service.