smileie.comReviews of smileie.com

wrong company

Pretty happy overall with my smilie experience. My teeth have straightened significantly and the cost was considerably less than the leading name brand. The biggest thing was the fitting for the trays. I myself had a little trouble getting a good bite tray. I had to do the virtual meeting for instructions getting a good tray. The Dr. was very helpful but being a stranger to the virtual meetings I missed two appointments, I guess I was doing the meeting wrong or something. But I did figure it out so waiting on my last set of trays.

This whole process has been very simple and straightforward. Every person I have spoke with has been extremely nice and very helpful when answering my question. The impression kits were very easy to do, all I needed to do was follow the guide. So far I have had a wonderful experience with this company.

It would have been super helpful if they gave you the full video tutorial of exactly how to do the impressions instead of just explaining what the book says. Because I ended up going through two sets of putty just trying to get a correct impression before they just had me wait to do the video appointment where he explained it step by step. Otherwise Dr J was super helpful.

My experience with Smileie was great. Services were well coordinated, and I must applause their customer service team, they really do a great job of following up.

As someone who has had braces and put three kids in traditional braces I can speak from experience. The initial set up was fairly straight forward. The impressions were not difficult to make and within about a month my son was in aligners. I made it clear to him in the beginning that it was his responsibility to send in the required photos and follow the treatment plan. The aligners fit well. He would have discomfort for a couple days with each new aligner which was expected. He had trouble leaving them alone and not clicking them in and out with his tongue but got better about it over time. The six-month-long process went fairly well however, when he had questions through the process he did not feel like they were addressed well. He would get automated hoops to jump through and never get real answers. Since this was his deal, I left it at that. However, when he got to his final retainer, he said it didn't fit well and would not stay on so he went back to the last aligner for his retainer. When I told him to follow up with Smileie he said based on his prior experience it was no use. His teeth are straight and the price was very reasonable but the customer service during and after the process were very lacking. Based on my experience I am debating whether or not to get them for my wife and I in the future.

Good experience with the zoom impression consultant. Was a little concerned though about the email I got back after mailing the impressions in that the impressions might still not be correct.

Today, I was able to have professional help from Dr. Arooj to get my impressions. This was my second attempt as the first set sent out may have been too small. Beyond that setback, Dr. Arooj was extremely helpful and patient in her guidance during the impression process. I am now awaiting next steps. The communication has been timely and very efficient thus far.