smileie.comSmileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.
smileie.com (smileie.com) has 1,056 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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ELOWELL
The chat service was very helpful! Answered all my questions prior to ordering and was not pushy at all.
Response from smileie.comJan 18, 2023
Hi Elowell, we truly appreciate you taking the time to leave a review. We strive to provide the best service and care at every step of the way from start to end. If any questions come up, please let us know we're here to help!
jonathan R.
I needed to share my experience with Smileie as I have not had such satisfaction as I did with this company. It started from the very first call I made into their 800 number. They provided a fantastic customer experience. When I had a question, it was answered and followed up with an email. I had a request to speak with the dentist there was no hesitation and shortly thereafter I was on the phone with one. They walked me through the process step by step from the taking the impressions, to reviewing the 3D modeling etc.. What customer great customer experience!!!!
Response from smileie.comJan 12, 2023
Hello Jonathan, thank you for a awesome review! We're so glad we were able to provide excellent customer service. We always work hard to maximize efficiency and clarity in our service. Please always feel free to reach out whenever you have any questions or concerns.
Jordan H.
I chose Smileie because I don't want to fix my lower teeth (yet). I just have an issue with my upper retainer pushing my two front teeth forward. I chose the single arch repair and received a fantastic price. I also have gotten more than great customer service whenever I needed anything. So far I am on retainer #2, and it doesn't hurt too bad. They have been there every step of the way. The included whitener within the system is GREAT as well. I have extremely sensitive teeth and have had NO issues so far.
Response from smileie.comJan 6, 2023
Dear Jordan, thank you for your review. We're so glad we were able to provide excellent customer service. We always try to make our products affordable for all. Thanks for being a part of our community :)
reenie C.
Caroline was very helpful
Response from smileie.comJan 6, 2023
Hello Reenie, we truly appreciate you taking the time to leave a review. Chat agent Caroline is really competent and absolute best. Please feel free to reach out if you have any questions or concerns.
Tom
5 stars because my live chat with Caroline couldn’t have been any better. Answered all my questions promptly and with great passion. Walked me through the order process and details about the product.
Response from smileie.comDec 31, 2022
Dear Tom, thank you for a awesome review! We strive to provide the best service and care at every step of the way from start to end. Our chat agent Caroline is very competent and always answers in easy way. Thanks for being a part of our community :)
shannon A.
My customer service experience was great. I was given helpful informative info to answer my questions. The rep was quick to respond and happy to help!
Response from smileie.comDec 31, 2022
Hello Shannon, we appreciate you taking the time to leave this feedback. We are always looking for ways to improve the customer experience. Please feel free to reach out if you have any questions or concerns.
Amanda F.
Very helpful, fast service, and saved my life when I messed up!
Response from smileie.comDec 20, 2022
Hello Amanda, thank you for sharing this review! Our main goal is to make sure that our customers have an enjoyable experience through every part of the process. Please feel free to reach out if you have any questions or concerns.
Keriane
My consultant is very helpful and responsive. I would like to report that there was no clear instructions on which tray was top and Erich was bottom which caused me to make an error in trying to do the impressions.
Response from smileie.comDec 20, 2022
Dear Keriane, thank you for the review. We apologies for the inconvenience. We are trying to make our process very easy and smooth, so every customer can understand it. Thanks for being a part of our community :)
