smileie.comReviews of smileie.com

Caroline was very helpful. She gave me such a great deal on top of the deal that was already going on, for both me and my dad. She was very informative and had lots of patience while I was figuring out what I wanted. I can’t wait to get my aligners in the mail. :)

Friendly service, very caring, quick and thorough responses to the questions I had!

Fantastic customer service! They are there for your needs 24/7. Replies to questions are answered quickly and they are flexible with payment plans. 5 stars!

I had a great informative which was Carolyn she answered all my questions and offered me a great discount on the package .Awesome customer service .I hope it will continue through my plan with Smileie.

Great communication and customer service.

I had a wonderful journey with Smileie, very happy and satisfied with the end result. I love my new Smile:)

BEWARE! Very poor customer representation and additional fees. For me this whole process was taking way too long. I finally got the right trays for impressions. I had to take additional impressions as the first pictures of my impressions I sent could not be located. I was OKed to send impressions back. Then I was told to wait for lab to confirm if impressions are workable. I was notified my impressions would not work and I had to pay additional charges to get new impression kit sent. After all this time I was back at square one. So I called their 1-800 number to cancel my plan. The guy told me I was a loser for not being able to take impressions right. Then swore the F word at me and called me the C word. I'm now going with a more reputable brand and provider. Update, I bought the daytime aligners which clearly states FREE SHIPPING in USA. ***Then got this email*** "Dear Cindy, Hope this email finds you well. We received your impressions, and regretfully, the upper impressions are not workable. But you do not need to worry about we will mail you more impression material, but this time you will have to pay for the shipping, which will be $20. Let me know how you would like to pay so I can send you an invoice accordingly."

Chat responses were quick and thorough. Very good knowledge of the product.