Rick W.
Your product is OK but you’re shipping…
Your product is OK but you’re shipping and your communication is horrible. You tell me it’s shipped and it takes weeks to get here and then it’s never here when you say it is. It’s always late
Response from SmileactivesOct 1, 2026
Thank you for sharing your feedback with us, Rick. We're sorry for the issues with your delivery timing and tracking updates. For reference, standard shipping typically takes 7 to 10 business days, excluding weekends and holidays. We want to ensure you always receive clear information about your shipments. Our Customer Care team would be happy to look into your shipment and make this right for you. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.



