William S.
We just got billed for another tube
We just got billed for another tube, never delivered. My wife spent time on phone with your customer service and all agreed no further shipments or billing until Jan 2027. What happened to the agreement???
Response from SmileactivesOct 1, 2026
We're sorry to hear about your experience regarding the unexpected charges, William. We'd like the opportunity to review your account, explain what happened, and work with you toward a resolution. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM EST, and one of our representatives will be happy to assist you. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.



