SmileactivesReviews of smileactives.com

I have been trying to satisfy payment to Smileactives since September. I receive emails with instructions to pay via the Shop.App and also via email. However, whenever I try to satisfy payment, I receive an error message. They sent me an invoice after they said could not and it states that I am not able to pay via money order. I do not want this on my credit report. I canceled the service and feel like they are trying to force into re-activating my account and I do not want that. I have a card on file with the Shop.App and they claim it is not available. I removed and added the card several times. All I want to do is pay the balance. The invoice gives 3 ways to pay and each time I receive and error message and then call. I wait for 15 minutes and then on hold for another 15 minutes as they are unable to help me. Then at one point they said the balance was $0, but then I receive another email saying there is a problem! They confirmed they could see the card. Either they are trying to obtain my credit card information, trying to get me start auto-billing or mess up my credit with a collection notice. This is predatory behavior especially if they are working with collection companies to try and collect more than is due. SMILEACTIVES NEEDS TO BE SHUT DOWN!

I wish I could give a 0. I ordered this and it was not clear that it was a subscription. I have tried multiple times to chat or call and cancel. NO ONE PICKS UP!

This place is an absolute scam. It not clear that this is a subscription with initial purchase. If you cancel your subscription you get charged the whole amount that was discounted from the instagram ad… I saw the second charge on my credit card and cancelled immediately and I still “owed” $94 for cancelling. Apparently it is in terms and conditions but what a trash company for setting up their business to just bamboozle people into. STAY FAR AWAY.

Same as all the other reviewers, I made the mistake of ordering their products I saw on Instagram. Used it for a few weeks, noticed nothing - definitely not whiter teeth. No longer using it. Today, I see they charged my credit card for a higher amount than the original purchase and apparently they are sending me more useless products. Their chat contact is a joke - after the original AI greeting and the promise of an agent responding shortly - it never happens. If you call, they apparently put you in queue where you will stay for eternity. STAY FAR AWAY FROM THIS MESS OF A COMPANY

Don’t do it. Make sure you cancel the automatic subscription by day 28 or you’ll be billed 56.24 dollars. They say you can cancel online through your membership but you can’t or at least I was not able to find the option to do so. Sure, there’s a toll free number to call but you have to listen to more sales pitch until they finally cancel the subscription. Keep all records to prove to the credit card that you have cancelled the subscription. The product itself doesn’t brighten your teeth anymore then using baking soda on your teeth.

This company is a scam. They will steal your credit card and charge you every month going forward. There is no way to contact them and they don't accept returns. This is a criminal scam and should be prosecuted.

regardless of being told to cancel future shipments and paying to send back a shipment they continue to send and expect to get paid. My advice to people as they do not respond to emails is contact your bank or credit card company and let them handle it otherwise you are going to be abused by this company for way too long

Buyer beware!!!! Dont fall for this bait and switch. This company will bury you subscription fees for a below sub-par product. Dont waste you time and money. You will become frustrated each time you try to contact this company and you will be asked to pay even more if you decide to return a bottle. A fraudulent business model and now way of contacting them. I would give a 1/2 star if this was possible