Michael B.
They sent me an additional set of tubes…
They sent me an additional set of tubes after I requested they not send any more and billed my card. Customer "Service" refuses to give me a refund. I think this is ChiCom product with billing and customer service in Communist China. Don't fall for the SCAM!
Response from SmileactivesJun 8, 2026
We sincerely apologize that your recent experience with our Customer Care team did not meet expectations, Michael. We would be happy to assist you with our available return and refund options. For clarification, please note that Smileactives is a US-based brand. If you have any questions or need support, our Customer Care team is here to help. Please contact us directly at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM, so we can assist you.



