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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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EK
Product is basic at best. Customer service was terrible. Who manages this brand???
Response from SmileactivesJun 3, 2026
We're sorry to hear that you were frustrated with your experience. We'd appreciate the opportunity to review your account and better understand what happened. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM EST, so we can assist you directly and address your concerns.
Tim G M.
Excellent customer service!!!
Response from SmileactivesJun 3, 2026
We’re thrilled we could help, Tim! Thank you for recognizing our Customer Care team — we truly appreciate your kind words, and we’re always happy to support our customers. Thank you for choosing Smileactives — your smile means everything to us.
William S.
I ordered Smileactive and it came as promised .
Response from SmileactivesJun 3, 2026
Thank you for being part of the Smileactives community, William! We truly appreciate your continued support and are so happy to hear you’re enjoying your experience with us. Thank you for making Smileactives part of your daily routine.
Sandra
It blistered my gums. I will be returning the item.
Response from SmileactivesJun 5, 2026
We're truly sorry to hear about what happened, Sandra. That's not the kind of experience we ever want for you. Please discontinue using the product, and our Customer Care team would be happy to help with your concern and understand the situation. Kindly reach out to us at 1-800-207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
Joyce
Great for getting stained teeth white!
Response from SmileactivesJun 3, 2026
Thank you for sharing your Smileactives experience, Joyce! We’re thrilled to hear you’re enjoying Smileactives and truly appreciate you taking the time to leave a review. Thank you for choosing Smileactive for more brighter, more confident you.
JeanO
Very little difference.
Response from SmileactivesJun 3, 2026
We’re sorry to hear Smileactives didn’t meet your expectations, Jean. Whitening results can vary depending on individual smile conditions and consistency of use. To get the best results from your whitening gel, we recommend brushing for the full 2 minutes twice a day for 7–14 days, and making sure to apply the recommended amount each time. Thank you for choosing a healthier, brighter smile with us.
Myrna
My teeth are becoming whiter. The results are amazing. I am now using my second order and intend to continue using it. Mahalo for this product and congratulations to the team.
Response from SmileactivesJun 3, 2026
We greatly appreciate your support and kind words, Myrna! We're absolutely thrilled to hear that you're seeing such amazing results and that you've continued with a second order. Knowing that Smileactives has become part of your smile care routine means so much to us. Thank you for being a valued member of the Smileactives community, and we look forward to helping you maintain your bright, beautiful smile for years to come!
Ita
I have not seen any results. It has been 14 days of using twice daily as instructed. But no change in my caps. They are still the same color. Maybe my dentist was right in saying that for me it is like washing the dishes and a whitening won’t work.
Response from SmileactivesJun 3, 2026
We're sorry to hear that you haven't seen the results you were hoping for, Ita. To help achieve the best possible results, we recommend always placing your Pro Whitening Gel on top of your toothpaste before brushing. You may also want to avoid stain-causing foods and beverages, such as coffee, red wine, and berries, whenever possible. Additionally, using a soft-bristled toothbrush can help protect your enamel while whitening daily—gentle brushing still gets the job done.
