Smileactives Reviews | Read Customer Reviews of smileactives.com

Smileactives Reviews | Read Customer Reviews of smileactives.com

Smileactives reviews

1,940 approved reviews, newest moderated first

MISTY D.
Jul 11, 2026
Why am I still receiving recurring…
Why am I still receiving recurring charges? I cancelled months ago and haven't been revieving any product.
Response from SmileactivesJul 13, 2026
We apologize for the confusion and frustration this has caused, Misty. After reviewing your account, we confirmed that a shipment had already been processed and was on its way, which resulted in the recent charge. We understand the importance of having clear subscription details and expectations. Our Customer Care team is available to review your account, clarify the billing information, and help with any updates or changes you may need. Please contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, and we’ll be happy to assist you.
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Karen M.
Jul 10, 2026
This is a great supplement to your toothpaste.
It's hard to tell because the improvement takes time. After my 3rd tube, I've noticed a slight improvement. My teeth weren't badly discolored, so the change is keeping them white.
Response from SmileactivesJul 11, 2026
Thank you for sharing your experience, Karen! We're so glad to hear you're seeing positive progress and that your smile is staying bright. It’s exactly what we love to hear, and we’re happy to be part of your Smileactives journey!
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RAY C.
Jul 10, 2026
I tried to cancel terrible product many…
I tried to cancel terrible product many times! I will be returning un opened tube, (2). I will need refund on my credit card ASAP. Please DO Not Send me anymore! Thank you!
Response from SmileactivesJul 13, 2026
Thank you for sharing your feedback, Ray. We’re sorry to hear that Smileactives did not meet your expectations. We understand your concerns regarding your account and future shipments, and our Customer Care team would be happy to assist you with your request, review your account details, and help address any return or refund questions. Please contact us at 1-800-207-8952 or connect with us through the live chat at Smileactives.com so we can provide the support you need. We appreciate the opportunity to assist you.
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Barbara
Jul 10, 2026
cannot get to my account
cannot get to my account
Response from SmileactivesJul 12, 2026
We’re sorry to hear you’re having trouble accessing your account, Barbara. We understand how frustrating that can be. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM EST, and we’ll be happy to assist.
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Deborah C.
Jul 10, 2026
my teeth aren't getting any whiter
my teeth aren't getting any whiter. I am doing as instructed.
Response from SmileactivesJul 13, 2026
We’re sorry to hear that your experience has not brought the level of whitening you were hoping to achieve, Deborah. Results can vary based on individual smile conditions and consistency of use. For best results, we recommend using the suggested amount of gel twice daily and brushing for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
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Christa B.
Jul 10, 2026
i like the Smileative product and both…
i like the Smileative product and both my husband and I use it and our teeth have definitely whitened. Christa Belzel
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Melissa E.
Jul 10, 2026
VERY frustrated.
The products are great. The customer service—not so much! Help on the phone was no help at all. My address changed from the original address and while I did receive the product 1 time at my new address, I did not receive the next 2 orders. The 2 reps I spoke to said they changed the address on my account (I could not access) but after I gained access, the shipping address was still the old address. They insisted upon sending the last order (I was requesting a refund for orders not received) and said they could not do the refund but they would have Management call me within 48 hrs. I warned them if I did not hear from Management within the 48 hrs, I would be returning the product. I waited 5 working days and never heard, so I called in again and asked how/where to return the product to get my refund. After an hr on the phone AGAIN and the rep never answering my questions, I ended the call. Then, I get an email that explains I still owe them money for the last order!! The next day, I have a message on my phone from a supervisor, saying they heard I requested a call From Management (which I did not). I did try to return the call but the rep insistes she could help me instead of her supervisor. I ended the call and will need to do a charge-back with PayPal.
Response from SmileactivesJul 13, 2026
We're sorry to hear about the difficulties you experienced while trying to resolve your account and delivery concerns, Melissa. We understand how frustrating this situation can be and apologize that your experience did not meet expectations. Our Customer Care team would be happy to help with available return and refund options, review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
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Rebecca
Jul 10, 2026
I’ve asked many times for you to cancel…
I’ve asked many times for you to cancel my subscription and you keep mailing it anyway!! Stop the subscriptions please! I have another one I need to mail back , but you haven’t given my money back for the last 4 I’ve sent back yet!!
Response from SmileactivesJul 13, 2026
Hi, Rebecca your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
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