SmartwoolReviews of smartwool.com

Seen all the Negative reviews but thought I'd take a punt and argue it out if there were any issues. Delivery took about a week but in these post brexit times expecting it any quicker is naive. I really like the SmartWool Merino stuff and it's definitely worth the premium price. I'd order again.

My order was placed on 29/3/2021. The articles arrived 7-8 days later. The socks were fine but the 'rainjacket' was a thin nylon zipper that you could get for 10 euro in a supermarket (made in Vietnam) priced at an eye watering 125 euro. After 4-5 e-mails with customer service it was established that the customer pays for the P&P. I returned the artice in the original packaging, unopened via DHL packet service. More than 2 weeks after sneding the package Smartwool have still not confirmed that it was received nor refunded the payment, despite the tracking code showing delivery to Italy. If you order something from Smartwool Europe do not expect to be able to get a refund nor an exchange, without a lot of argument or a lawyer.

Before I sent the return, I double checked emailing them that there wouldn't be any customs issues. They replied not and to go ahead. Alas, my package came back to me with Importer EORI required. I have been calling and emailing for over 2 months now to no avail. Emails don't get answered, and in every call the representative says someone will look at it and get back soon. No one has ever gotten back, so it looks like I have over £100 of unwanted goods.

Ordered socks over two months ago and they still have not arrived or been dispatched. Contacted Smartwool three times via e-mail and no response at all. If you wish to call them you will be paying around 30p per minute for the pleasure as they are based in Italy (which was not clear when purchasing). Two months in, £50 down and nothing to show for it. Do not buy from Smartwool directly. Smartwool if you are listening, please just give me a refund! Order Number 000008732

Wish I had read these reviews first, ordered baselayer long sleeve too, arrived but looks nothing like the picture on the website and box, wrong colour, wrong pattern. Been trying to return and get paid postage , 4 emails, 4 forms, no answers yet

Terrible. Ordered in late December. Order didn't ship for two weeks. When it did, their delivery providers (UPS), allegedly made two delivery attempts but without ever leaving any documentation of having done so (and thus leaving no information by which to reorganise redelivery etc). Eventually, after contacting Smartwool, and some delay in their getting back to me, I found out that the package had been delivered to a corner shop a mile from my house. When I went there, I found that the item had already been returned to UPS. Contacted Smartwool, who after 3 months are still 'looking into' the problem. Meanwhile, my bank account is £60 lighter, and I have no socks.

Words can not describe my feeling of utter disappointment and dismay with this company. Ordered very expensive socks as Christmas presents on 18th Nov. Still haven't received them or refund. 18 emails. Countless attempts at calling, finally get through to them (they are in Italy and not England as site would suggest) To be told they will investigate but could make no promises! £200 of my money is sat in the bank account of VFCorporation who owns this company along with Eastpak, Timberland, Dickies etc and they can't get customer service right or sort refunds. Currently waiting for Hell to freeze over or Pigs to fly which ever happens first. (side note: They forwarded me another customers complaint by mistake!)

Checked Trustpilot after already ordering and had a bad premonition after viewing the reviews. Delivered in 2 working days. Item as described, in excellent condition. Maybe I'm just lucky..