smartstyle.comReviews of smartstyle.com

I was a walk-in and only one other customer was in the store. I've had my hair cut at this salon store before many, many times and by the same stylist. When I went in that day a stylist at the desk was having a long conversation with a customer that seemed to have been about the new computerized system that recently rolled out with smart style. I noticed the stylist who usually cuts my hair was just finishing up with the other customer in the store. So when I was asked at the desk if I was there for a haircut, I said yes and asked if Tammy could cut my hair. I've worn the same hair length most of my life. When Tammy asked how I wanted it cut, I said the way you've always done it, but the last time you cut my hair you left all this bulk on top which I wanted shaped up like you've always done. So without me even noticing, she must've put like a #1 clipper comb in her clippers and went ZOOOOM ! She completely scalped off all the length of my hair and I yelled STOP ! What are you doing ? When I left the salon my hair was 1/4" to 1/2" in length which was about 5 to 7 inches cut off. This wasn't the worst of it. When I got home and actually looked closer, I noticed that so much was cut that I could see my scalp and choppy layers. She knew I never wear my hair buzzed because she's been cutting my hair for probably 6 years. She never apologized but instead made some remarks that movie stars like so-and-so now wear their hair like this and it makes you look younger now. I look like I had just entered boot camp in the Marine Corps. It'll take over a month for my hair to grow in where I'll have some hair to be able to comb. And I had to pay for this ! Never again. No effing way

Always makes me feel appreciated, listens to my concerns, does a great job on highlights and cuts. Considerate of my comfort. Professional!

Walmart, Claypool, AZ - Kittie butchered my hair. Kittie informed me that she had gotten her license in January and that she was the top in her class. I was the only customer in the store for the 45 minutes I was there, and went in with hair length past my shoulder blades. I asked for a 4-inch trim with long layers. When I left the salon my hair was at shoulder length (that's 8 inches cut off), but that's not the worst of it. When I got home and actually looked at the mess, I noticed that Kittie had cut jaw-length choppy layers on the right side of my head, with virtually no layers cut on the now shoulder-length left side of my head! It looked like a third-grader high on Kool-aid cut my hair! I could have done better!! I called Carmen, the store manager, the next day very upset. She told me to come in so she could correct this mess. She was appalled at the cut I had received - the back wasn't even trimmed evenly. I asked Carmen to take pictures (which she wanted to do at the beginning anyway) at every step of the redo (resulting in about 15 pics). Carmen did a wonderful job on my now ABOVE shoulder-length hair considering what she had to work with. Thank you, Carmen. The Now Short Hair Bottom Line: Kittie thought the cut looked fantastic when I left the store (scary). She needs to have her license temporarily revoked until she properly learns her trade. Sincerely, It's Gonna Be December 'Til My Hair Grows to the Level I Wanted It Trimmed

A friend recomend mi a product, and went and bought it, it result I got the wrong product, I went back to echange it, and the employes said no, and ask me to come back the next day to talk to the manager, she refuse it to echange it. I was not asking for the money back. They dont have a sign that said no refund no returns or echange, and the employee didnt tell me. That never happen to me in United States, mi first visit and my lastone I will never recomend this place to anybody.

Went in with shoulder blade unlayered hair for long layers no shorter than shoulder length and swing bangs and came out with ear length hair with bangs above my eyebrows with uneven short layers. Went to another salon to see what they could do to help me. Two stylists there said Raquelle Velasquez left so many holes in the cut that all they could do was try to even out some layers and try to fix it as it grows out. Salon manager Casey sent an emoji of hitting forehead with hand. REALLY? Your employee just lopped off 2 years of hair growth due to her ineptness and I get an emoji? Today received a call from district manager Tracy Corato that stylist Raquelle Velasquez is on probation and supposed to be working under direct supervision only, therefore not working alone as she was when she butchered my hair. She offered no apology, no accountability, and a refund “minus the tip of course” and 3 months of haircuts for free (like I’ll even need one during that timeframe with the butchered haircut Raquelle Velasquez gave me). I declined her offer and requested a call from their Risk Manager. I have also filed a complaint with the DBPR.

Just stopped in today and got my haircut I'll be using this place for a long long time Audrey does a great job keep up the good work see you soon

First time hair cut at Smart Style at Walmart 5001 Taylor Rd Punta Gorda - Mari cut my hair and she did a great job, she was friendly, helpful, listened to what I wanted and I was very happy - will definitely go back! Thank you Mari!

Went in looking for the "new year, new look" experience and walked out feeling like I looked like a 90-year-old man. The company itself is not willing to make any part of my horrible experience right, and in fact, the store manager kept my receipt telling me he had to give it to his boss. Now neither one will speak to me. I have attempted to communicate with the corporate office, but no one is interested in taking care of a bad customer experience. The stylist who worked on me was completely incompetent and it took 2 trips to 2 other salons to fix the mess she left me in and I haven't even gotten so much as an apology from anywhere within SmartStyle. I was of course told I was "blacklisted" from ever recieving services from them anywhere ever again. Like I'd go back after this debacle. Especially after the "manager" Sally Rodriguez refused to speak to me. I wish this would let me post the pics of how the stylist sent me out of the shop.