smartstyle.comReviews of smartstyle.com

I had my haircut at the beauty school and it was a hack job. I called Brittany and she said come on in and she fixed it and it looks nice. No more going to other places I'm sticking with Brittany. Left again as a happy customer.

Amber the stylist at College Place WA, cancelled my appt 30 min before claiming she wasn't coming into work that day. I rescheduled my plans for the next day and learned that she had come to work the day before but lied to me. Then she rushed through my full head highlights and when she messed up badly, her statement was "At least it doesn't look BAD!" She charged me $179 so "At least it doesn't look bad"??? She offered to fix her mistake at 12 the next day because she was going home for a 2 hr nap and couldn't fix it while I was already there. I showed up and she didn't even show up or respond to my texts where I informed her I was there waiting. Wasted 3 days of scheduling,rescheduling my work and plans and $179 . She sent an obscene, filthy text to my phone at 7:50 pm the night she messed up on my hair. It appeared to be meant for someone else but every aspect of my experience with Amber was fully unprofessional and completely disappointing. UPDATE: While I still forewarn others not to let Amber near their hair, I will report that I received a response to my concern from someone higher up in the company. They agreed to refund the full amount. While that doesn't fix my hair, it does show some care from the company.

The location in Walmart in Fairmont wv closed 45 minutes early I got there as they locked up at 5:14 they advertise 6. She said they do it if it’s slow. I said I’m there for a cut she said it’s too late. I was there 45 minutes before closing how’s that too late!?! Terrible customer service

My husband went to SmartStyle to get me Paul Mitchel shampoo/conditioner for colored hair (orange tops). The sales clerk LIED to him, telling him Paul Mitchel no longer makes the product for colored hair and sold him product with a dark blue top. When I told him I could not use it, he immediately took the product back to Smart Style to return it and was told it was not returnable. Then the clerk added (snootily), "It says that on the sales ticket." Yes, it does in very faint print. However, had he read the ticket (clear to the bottom) it would already have been too late to return it as his card had been run. That was the first time he was told it was not returnable. $69.93 wasted. Smart Style is a BUYER BEWARE store

I took three of my grandchildren and myself and we spent well over $100 for haircuts on Tuesday. On Thursday, I brought their sibling, who has been in my household all summer(they cut my hair on Tuesday and didn’t say I had nits) and they tried to say that she had nits and they would not cut her hair. I don’t know if the $11 tip I gave made that same girl unhappy or if she couldn’t do the haircut. I have a nit comb at home because I work at a school, so I’m overly cautious. when I got home, I went through her hair and she absolutely had no nits I will Never go there again. This is the second time this has happened to us and it’s embarrassing. The first time my daughter took the child directly to another hair salon and they said she didn’t have nits and cut her hair. It’s ridiculous

I go to Molly at the SmartStyle at WalMart in Sebring, FL. She is absolutely the BEST in the whole city and I have been to a few places in the many years I have been here. Once I found Molly I knew my search was over. She is funny, really smart and always seems to come up with great ideas for my older hair. Marion is really good too but Molly is my go-to person. Believe me, you can't go wrong with either one of these wonderful ladies. And my wait time is always minimal.

I'm in tears everytime I look at my hair. I spent over a year growing my hair for my daughter's wedding which is coming up in 4 days. I went to get my hair layered and requested burgundy highlights. I requested to keep the length of my hair and even showed her a photo of how I wanted my hair to be. Almost $400 spent only to have my hair almost shoulder length instead of hip length as expected. There are also grey patches (bleached areas) in the center of my forehead and near the area of my ears. I can't help crying everytime I looked at myself in the mirror. I made appointments for both of my kids but am going to cancel them. Instead of looking my best at my daughter's wedding this weekend, I have to be in hiding because it looks like someone literally butchered my hair and I don't even have any length left to tidy it. I'm thinking about recoloring it by myself tomorrow to cover all the grey areas caused by what the did to my hair today. Please go elsewhere. Don't go through what I went though.

I had my son's hair cut today at the Salon inside the Hilliard Walmart in Ohio. I have to give the biggest shout out to MisZ Jala! She gave my son the best haircut he has ever had! She has the sweetest most empathetic soul. We really truly enjoyed our experience there not only because she did an excellent job and is a pro but because of the person she is! We were truly blessed to come across someone like her. She takes pride in her work and wants to make sure she does the best job possible and leaves the customer truly happy with the best experience they've had at a hair salon. I'll never forget her and how awesome she is! Highly recommend her! Please get your hair needs taken care of by her!