smartrikeReviews of smartrike.com

I purchased a Smartrike Breeze for Toddlers online for my grandson's Christmas gift in December, 2021. My son needed to contact the company regarding a warranty claim on a part that broke. I had the order and shipping information saved on my computer except for the order number. I received an initial response from Franck at Smartrike within 24 hours and within 48 hours had the order number from him which I forwarded to my son. I am very impressed with the speedy response by customer service so I give them a 5 star.

I needed a replacement part as I had damaged it. Ira was so helpful and efficient

A part of our smarTrike broke through normal wear and tear. I wrote to customer support over the weekend and received an very prompt reply; after providing some more information a replacement part was dispatched with remarkable ease and for free. We're in an out-of-the-way part of the world and the part made it here quickly, with updates and courteous communication throughout. A model for how these processes should take place! Thanks very much Ira and smarTrike.

The best customer service I have ever had. We had a problem with the brake and the bike was over a year. Thought it was worth contacting customer services. Amazing!! Emailed them on a Sunday and was asked to provide picture and receipt which we did. Straight away we were told that a label would be emailed to return bike and a replacement would be ordered. Turn around was just over a week and now we have a new bike and a vey happy grandson!!!!

I was amazed by the level of efficiency from their customer service. I bought a smart trike and unfortunately the product was faulty. I contacted their service centre and the staff was a pleasure to dealt with. Ira, the person I spoke to, was really efficient and sorted my problem in such an efficient way. She was friendly and very prompt with her responses. I received q new trike at home even before I shipped the old one back. Lovely to deal with a company you can trust and with great staff. Keep it up!

I purchased a gift for my nephew for Christmas which was perfect, exactly as described. I had to send an email requesting confirmation that the order was received as the delivery was slightly late however I did receive a prompt response from Franck in the customer support team who provided me with the tracking number. I did not respond to this email as I did not check my mail but was pleased to see that he sent a follow-up email a few days later to make sure everything was okay with the order. Great customer service - would not hesitate to purchase again from this retailer.

Contacted SmarTrike about a missing part from an older trike, and Rory the superstar managed to source it for me. Communication was friendly and helpful, with updates every step of the way. Haven't encountered such good customer service in a while. Great job Rory! Thank you SmarTrike!

Won a Trike in a silent auction for a community outreach program that benefits young kids. There was a part that was missing and Rory took care of it for me. Was very thorough and communicated well using diagrams and email to make sure of the part that was needed. Thanks to Rory support, I am now able to put the trike together and give the trike back to to the organization in hopes of making one child's holiday a better one. Thank you Rory!!!!!!