smartrikeReviews of smartrike.com

It will be my daughter's first bike so I am excited for her to receive it

Wir haben für unsere Tochter smarTrike scooTer T1 Pink Roller und Laufrad über Kaufland.de gekauft, welche nach ein Jahr kaputtgegangen ist. Nun ist jetzt mehr als ein Monat nach Reklamation vorbei und wir haben kein Geld zurückbekommen auch andere Roller nicht! Wir müssen ständig Bilder von dem Roller machen irgendwelche Nummer auf dem Gestell suchen und nachreichen also teure Ware sieht super aus, aber keine Qualität! Tochter total enttäuscht wir auch. Würde niemandem empfehlen!

*****since writing this review, contact and a resolution has been offered ****** I brought a smarttrike 3 for my granddaughters first birthday. I set it all up, then we took her out in it, the brake kept going on, I went onto you tube, checked the set up, tried to dothe recommended fix, but the fix wasn’t possible, I lubricated it and tried again, the brakes keeps going on and it doesn’t come off easily. Emailed smartrike on 28 October, today is the 15November, I’ve been pinging emails to them constantly, as requested I’ve sent videos, watched you tube, tried the fix, sent receipts, photos, batch numbers etc. Then get an email saying they haven’t heard from me in a while so will close the ticket. All emails come from Franck- I don’t know if this is the standard name they use, every email wishes me a wonderful day, all I want is a fix for the Trike. This is the last email, it’s now Tuesday. All emails come during the night so I don’t have any way of speaking to them. Hugely frustrating Hi Julie, Thank you for your reply. We apologize for the delayed response due to the holiday. We will send an update by Monday. Thank you for your patience. Have a great day! Franck Customer Support Specialist smarTrike So many reviews say customer service is great but it’s not the experience I have received. I don’t know what holiday, as this has been an excuse twice. The trike I have is faulty. The back doesn’t stay up and I haven’t even had a response to that part of my original email. So brake and back faulty. It was packaged well, looked unused and well made but doesn’t work. Maybe I’ll get a response on here. Thanks for reading Update 15 November email from Franck Hi Julie, Thank you for your patience. We apologize for the delayed response. We will send you an update within the week regarding the faulty trike. Thank you for your comprehension. Have a great day! Franck Customer Support Specialist smarTrike ***update. After posting on here an exchange has been arranged. Just a shame it took a review to sort it out.

I put an order in 5 days ago and nothing, not very good at customer service, in answering or getting back to people quickly, if you pay extra for express post, you don’t want to wait 2 weeks to receive what you have bought, I’m sure there are better companies to deal with

I ordered 2 Smartrikes online, I changed my mind and cancelled immediately, I emailed and called the company to cancel I have NIT RECEIVED MY PAYMENT BACKMSINCE August, they have replied to a few emails and not resolved the issue. Customer services is NON EXISTENT.

Purchased a smart trike for my daughter, the rear wheels fall off. This is likely due to the poor design, and unfortunately spares seem impossible to get a hold of. Stuck with a barely used trike that has a rear wheel which can't be reattached.

Very disappointed with no instructions which I was able to figure out on my own. Almost completed the assembly and noticed missing parts to assemble the back wheels. Called customer service and they're closed due to weather conditions. Marshall fire truck 2 in 1 folding tricycle

I got the smarttrike as a gift (an expensive one might I add) and was super excited to use it with my toddler. I was looking forward to taking him places with it knowing how much fun we would both have. This was not the case at all. The handle has nothing on it for steering or stopping the bike. It is not made well and now less than a month later I cannot even steer the bike. The wheels go in the direction they want ( a full circle), I cannot push or steer the bike and it is now sitting in my house. I am not able to use it at all. This was a huge waste of money! I emailed over a week ago and called customer service (was on hold for over 30 minutes!!! And no answer from either). Highly disappointed!