Smart RetractReviews of smartretract.com

4.8554 reviews
Pet Stores
Kerper Boulevard 2530, Dubuque, Iowa

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Smart Retract

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About Smart Retract

Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...

Smart Retract (smartretract.com) has 554 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: smartretract.com
Website: smartretract.com
Category: Pet Stores
Location: Dubuque, Iowa
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Smart Retract reviews

554 approved reviews, newest moderated first

Alden S.
Dec 10, 2019
Very easy to set up and install
Very easy to set up and install. All of the parts were included. The instructions we clear enough to prevent incorrect installation.
Response from Smart RetractDec 11, 2019
Hi Alden—thank you for your 5-star review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. It also offers the best balance of features and security of any gate in its class. Let us know if you have any questions. Thanks, Deanna at Smart Retract.
Andrea B.
Dec 10, 2019
Excellent product
Excellent product! Highly recommend this gate.
Response from Smart RetractDec 11, 2019
Hi Andrea—thanks for the excellent Retract-A-Gate review and for recommending the safety gate to others. If you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract.
Heidi E.
Dec 10, 2019
Working great on our floating home.
Working great on our floating home.
Response from Smart RetractDec 11, 2019
Hi Heidi—thanks for your great 5-star review! Retract-A-Gate is very versatile and is used in homes, businesses, RV’s, and more. Basically, Retract-A-Gate may be used indoors and outdoors for virtually any installation imaginable. Thanks, and please let us know if you ever have any question. Deanna at Smart Retract.
Joe
Dec 10, 2019
Terrible solution for keeping cats out
Terrible solution for keeping cats out. Within 10 mins my cats found a way to crawl under the gate. We tightened it, did everything your support suggested, made sure it was all straight, nothing worked. This is not a good solution for the average cat.
Response from Smart RetractDec 11, 2019
Hi—we are sorry to hear you are having an issue using the gate with your cats. We have many customers who use the gate successfully with their cats, so we’d like to help find a solution to the problem you are having. Please send an email to [email protected], so that we can work with you to evaluate what’s happening and help find a solution. Thanks, Deanna at Smart Retract.
Myron S.
Dec 10, 2019
Works well
Works well - keeps dogs where we want them.
Response from Smart RetractDec 11, 2019
Hi Myron--thank you for your review! Also for letting us know you are using Retract-A-Gate with your dogs and it is working very well. The tough mesh material allows the gate to be used for children and pets. If you ever have any questions, please contact us at [email protected]. Thanks, Deanna at Smart Retract
Joanie Whitman- Kansas City C.
Nov 27, 2019
Best retractable gate on the market…
Not only is this the best retractable gate on the market, their customer service is also top notch. Very responsive and fast shipping! We've installed hundreds of retract-a-gates and never had a defective product. Really can't say enough about this quality product and company!
Response from Smart RetractNov 27, 2019
Hi Joanie—thank you for the great 5-star Retract-A-Gate review! We take pride in our Customer Service and the quality of our products. We simply offer the best balance of features and security of any gate in its class. Thanks—Deanna at Retract-A-Gate
Duncan
Nov 22, 2019
It was a very good experience
It was a very good experience from the time we ordered the products through to the installations, which we were able to do ourselves.
Response from Smart RetractNov 23, 2019
Hi Duncan--thank you for your wonderful review and for sharing your experience. Please let us know if you ever have any questions. Deanna at Smart Retract
Stacy
Nov 22, 2019
Does the trick.
We have a sweet, sweet little kitten who wants nothing more than to sit on your shoulder and give you sugar on your chin. Which is quite lovely and wonderful, except when we are working on school work in the office, trying to type research papers and balance her on our shoulders, when she slips off and then decides to sit on the keyboard, finding it more stable ground. The Smart Retract has at the office door has proven successful in keeping her from offering her enthusiastic moral support as we work.
Response from Smart RetractNov 23, 2019
Hi Stacy—thanks for your 5-star review and your kitten sounds adorable! Let us know if you have any questions by contacting us at [email protected]. Thanks, Deanna at Smart Retract

Smart RetractReviews of smartretract.com

About Smart Retract

About these reviews

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Smart RetractReviews of smartretract.com

Smart Retract reviews

Very easy to set up and install

Excellent product

Working great on our floating home.

Terrible solution for keeping cats out

Works well

Best retractable gate on the market…

It was a very good experience

Does the trick.

About Smart Retract

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

Smart Retract reviews

Very easy to set up and install

Excellent product

Working great on our floating home.

Terrible solution for keeping cats out

Works well

Best retractable gate on the market…

It was a very good experience

Does the trick.