David
They pulled the bait and switch
They pulled the bait and switch. I should have made them return it to me. The 4 year old phone that was always in a case with a screen protector, had minor scratches on it, as should be expected for a used phone. But that appears to not be considered excellent condition.
Response from SmartphonesPLUSDec 2, 2024
Hi David, We’re sorry to hear your experience didn’t meet your expectations, and we genuinely value your feedback. Transparency is central to our process, which is why every device is carefully evaluated against our condition criteria that we provide to you when you receive your quote. Even minor scratches don’t meet the 'Flawless condition' standard, this ensures that when your device finds a second life, the next owner receives it in the condition they expect. We understand how this can be disappointing, but we’re committed to making trade-ins fair for everyone. If you’d like to discuss your experience further, please don’t hesitate to reach out—we’re here to help. Have a great day! The SmartphonesPLUS Team