Miss H.
The fact that they do not have real…
The fact that they do not have real (human) customer service reps, a phone number and such an uncertain process. I immediately tried to cancel however, they said if I didn’t cancel the day before I’d have to pay, that’s not even possible.
Response from SmarterTravelAug 17, 2023
Thank you Miss H. for taking the time to share your feedback about your recent experience with us. Your honest review is invaluable to us as it helps us understand where we're succeeding and where there might be room for improvement. We're truly sorry to hear about the challenges you faced with canceling your reservation. Please accept our sincerest apologies for any inconvenience this may have caused you. We're committed to addressing the concerns you've raised, please open a new chat by visiting our site and we will be happy to have someone reach out to you to see how we can help!