Vee
Random Cancellation?
I called the hotel I booked for to make sure the reservation went through. It did, but it was cancelled (and was on a different date than I reserved for). I did NOT cancel my reservation and I do not see any refunds through my card. No one to talk to via phone call is a bit frustrating. Edit: They did get back to me via email and is issuing a refund. I’m not sure if it was the hotel’s issue, or theirs but just be weary. The guy who was emailing was very helpful.
Response from SmarterTravelJul 15, 2022
We're so sorry about the problem you experienced but glad we were able to help with a refund. This is not the experience we want our customers having.