SmarterTravelReviews of smartertravel.com

Response from SmarterTravelApr 4, 2024

Good afternoon Annelle, Thank you for taking the time to share your positive experience with our customer care representative, Sam. We greatly appreciate your feedback and are delighted to hear that Sam provided you with not only exceptional service but also the information you needed. At SmarterTravel, providing top-notch customer care is a standard we hold ourselves to, and we are committed to delivering nothing less than the best to our valued patrons like you. Your satisfaction is our priority, and we are thrilled that Sam's efforts contributed to making your experience a great one. We hope the information provided will help you plan an amazing trip. Should you need any further assistance or have any questions, you know where to reach us. Wishing you safe and wonderful travels from all of us here at SmarterTravel!

Response from SmarterTravelMar 13, 2024

Hello Brooklyn,  Thank you so much for contacting us, we are very sorry for the experience you had while trying to check in for your reservation. Your feedback is invaluable, and we are truly sorry for any frustration this may have caused. We thank you for giving us the opportunity to make this situation right and apologize that our hotel partner gave you the run around with your reservation. We deeply regret any confusion caused by our hotel partner and assure you that we are actively addressing the issues to prevent similar occurrences in the future. We are delighted to hear that Sam was able to personally address your concerns and successfully resolve the matter. Your kind words about her exceptional service mean a lot, and we will be sure to share your appreciation with her. Your satisfaction is our top priority, and we hope that you will consider giving us another chance in the future so we can show you the standard of service we strive to provide each and every one of our clients.  Best,  SmarterTravel

Response from SmarterTravelMar 5, 2024

Hello Stephanie,  Thanks for taking a moment to share about the excellent experience you had with our customer care team! Here at SmarterTravel, we understand that unforeseen circumstances can arise, and we're committed to providing our customers with the best possible assistance when they do. I'm thrilled to learn that our team was able to collaborate with the hotel on your behalf!  Wishing you safe travels from our team here at SmarterTravel! 🧡️

Response from SmarterTravelMar 4, 2024

Hey Cypphire​,  We are delighted to learn that Sam was able to help you get this matter taken care of within minutes! We have passed along your positive feedback. Your recognition is a testament to the dedication and professionalism that we strive to uphold in our customer service. Thank you for choosing our services and for your kind words. We look forward to continuing to meet and exceed your expectations in the future. Wishing you safe travels from all of us here at SmarterTravel! 🧡️

Response from SmarterTravelMar 4, 2024

Hello Mary Jane Davis,  We are thrilled to hear that you're enjoying our travel advice! 🤩️ It's always wonderful to know that our content is helping travelers like yourself make the most out of their travels. We are looking forward to your next trip and hope you'll be entrusting us with your hotel booking. You can book your stay with us by visting https://hotels.smartertravel.com/. Wishing you safe travels from all of us here at SmarterTravel!

Response from SmarterTravelJan 22, 2024

Hello Victor,  We appreciate that you took the time to provide us with this feedback, it absolutely made our day. 🌟 Thanks for calling us a hidden gem! We really love the sound of that! We're thrilled that you snagged an awesome rate on SmarterTravel, and even more excited to hear that our team was able to resolve the accounting issue you encountered in record time. We hope you travel with us again soon!    Cheers and happy travels,  Team SmarterTravel

Response from SmarterTravelOct 16, 2023

Dear Rodney, Thank you so much for taking the time to share your experience with us. We're delighted to hear about your daughter's upcoming soccer game and are glad we could assist you in securing the accommodation for this special family trip! We hope your daughter has an incredible time on the field, and that you and your wife enjoy every moment of cheering her on. 🧡⚽ While we regret the initial inconvenience you faced, we're overjoyed that Shawn and Terri took charge and ensured everything was resolved for your arrival. Their commitment to problem-solving and transparent communication truly exemplifies our team's dedication here at SmarterTravel.  We are proud to have your trust and hope that your trip is a memorable one. If you ever need anything, Shawn, Terri, and our other exceptional agents will be there to assist you. We hope you travel with us again soon! 🏨  Cheers,  Team SmarterTravel

Response from SmarterTravelSep 27, 2023

Hello Flor, 🌻  Thank you for wirting us this amazing review on your recent experience with SmarterTravel. We're delighted to hear about the great level of service that Shawn provided you. We're proud to have them on our team, and we'll be sure to pass along your kind words. Never hesitate to reach out to our team if you're in need of assistance. 🎉  We hope that you will be traveling with us again soon! Best,  Team SmarterTravel