SmarterTravelReviews of smartertravel.com

Response from SmarterTravelJan 29, 2024

Hello Dawn,   We are very sorry to hear that there was a rate discrepancy on our site and would like to have the opportunity to fix it. We know how frustrating it can be when the advertised price is different than the total price. This is not the shopping experience that we like to hear our clients are having. We kindly ask that you reach out to us via our website's chat feature or by replying through Trustpilot so that we can have the opportunity to fix the advertised offer. Thank you for taking the time to provide us with this feedback and for bringing this issue to our attention. We are looking forward to hearing from you! Best regards, Team SmarterTravel

Response from SmarterTravelJan 22, 2024

Hello Victor,  We appreciate that you took the time to provide us with this feedback, it absolutely made our day. 🌟 Thanks for calling us a hidden gem! We really love the sound of that! We're thrilled that you snagged an awesome rate on SmarterTravel, and even more excited to hear that our team was able to resolve the accounting issue you encountered in record time. We hope you travel with us again soon!    Cheers and happy travels,  Team SmarterTravel

Response from SmarterTravelNov 26, 2023

Hello Steve, Thank you for taking the time to share this feedback regarding your recent experience. Your feedback is invaluable, and we sincerely apologize for any inconvenience you encountered during your stay. I understand the frustration you must have felt, especially when you didn't receive the confirmation email and faced unexpected charges. This is not the level of service we aspire to provide, and I want to assure you that we take your concerns seriously. I believe that I was able to locate your booking. If you could please confirm your details through TrustPilot, I will be more than happy to reach out to you personally to discuss the specifics of your experience and ensure that we address your concerns comprehensively. My primary goal is to fully understand what transpired and take immediate steps to rectify the situation. Your satisfaction is our top priority, and I am committed to working with you to turn this situation around.  Thank you again for bringing this to our attention. We appreciate your patience and look forward to the opportunity to make amends. Best regards, Team SmarterTravel

Response from SmarterTravelOct 16, 2023

Dear Rodney, Thank you so much for taking the time to share your experience with us. We're delighted to hear about your daughter's upcoming soccer game and are glad we could assist you in securing the accommodation for this special family trip! We hope your daughter has an incredible time on the field, and that you and your wife enjoy every moment of cheering her on. 🧡⚽ While we regret the initial inconvenience you faced, we're overjoyed that Shawn and Terri took charge and ensured everything was resolved for your arrival. Their commitment to problem-solving and transparent communication truly exemplifies our team's dedication here at SmarterTravel.  We are proud to have your trust and hope that your trip is a memorable one. If you ever need anything, Shawn, Terri, and our other exceptional agents will be there to assist you. We hope you travel with us again soon! 🏨  Cheers,  Team SmarterTravel

Response from SmarterTravelSep 27, 2023

Hello Flor, 🌻  Thank you for wirting us this amazing review on your recent experience with SmarterTravel. We're delighted to hear about the great level of service that Shawn provided you. We're proud to have them on our team, and we'll be sure to pass along your kind words. Never hesitate to reach out to our team if you're in need of assistance. 🎉  We hope that you will be traveling with us again soon! Best,  Team SmarterTravel

Response from SmarterTravelSep 26, 2023

Thank you for the sparkling review Norma! 🤩️ We are thrilled to hear Terri took ownership of your cancellation request and made sure to keep you in the loop for the duration of the resolution process. We hope that your husband is feeling better and that the two of you will be traveling again with us soon! 🎉  Cheers,  Team SmarterTravel

Response from SmarterTravelAug 31, 2023

Thank you for your feedback! We agree, Jennifer is fantastic! Happy travels!

Response from SmarterTravelAug 25, 2023

UPDATED: Thank you Chengfeng, for your review! We value all feedback. It was an honor to chat with you and resolve this matter for you! We hope that book with us in the future!