Xiaobin
I feel the website uses a very low…
I feel the website uses a very low price hotel as a bait. That is terrible product experience and please stop.
SmarterTravel is a high-growth, data-driven tech company that is on a mission to revolutionize the $1 trillion travel and leisure industry. By leveraging AI and machine learning, we are building a consumer-centric online travel experience that will offer both breadth of selection and personalized recommendations, allowing travelers to book with ease, confidence, and speed. Our goal is not just to be the next great traveltech company, but to be the destination that smart travelers go back to time and time again to book their trips.
SmarterTravel (smartertravel.com) has 90 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Xiaobin
I feel the website uses a very low price hotel as a bait. That is terrible product experience and please stop.
Kristina
Hotel never received my reservation and there was no one to call. We never even stayed but my account was debited.This company is absolutely bs. While they responded to my bad review with there is a number to call, there really is not. Also, the money has not been credited to my account. This was a huge inconvenience. Do not use this company.
Response from SmarterTravelApr 14, 2022
SmarterTravel takes complaints like these very seriously. This is not the experience we want our customers having. We have an after hours hotline to call in situations like this, we can also be contacted on chat and SMS. We're very sorry we missed you and weren't able to help you get checked-in. Your card has been fully refunded.