SmartCustomer Reviews | Read Customer Reviews of smartcustomer.com

SmartCustomer Reviews | Read Customer Reviews of smartcustomer.com

SmartCustomer reviews

Showing 169 reviews with 1 star · Clear filters

Majdi A.
Dec 17, 2023
Forward2me not send my DHL shipment or tracking number
I use Forward2me to ship from Japan Since 27/11/2023 I don't received or shipmen Dhl tracking number for shipmen. The customer support not send it until now , it’s 20 days .
Report
Nigel
Sep 30, 2023
Invades a Users' Privacy
I wrote reviews of Etsy and Temu. In order for those reviews to get published on its website, Sitejabber wants access to my facebook account, friends list, date of birth and my Temu order number. If I don't give it to them, they won't publish the reviews. It's an invasion of privacy. No review site needs that much of a users personal info just to write reviews.
Response from SmartCustomerOct 12, 2023
Thank you for reaching out to us. We would like to provide some clarification regarding the account creation and login process. While users have the option to create or log into an account using Facebook, it is not mandatory. Alternatively, you can also register or submit a review using your email address. Please note that Temu.com does require an order number for their organic review survey. This is done to enable businesses to identify the reviews and offer appropriate support. Lastly, we do ask for your date of birth since users of this site need to be 18 and over.
Report
Ryszard
Sep 29, 2023
This is definitely NOT a reliable…
This is definitely not a reliable website for looking honest and real reviews and I have a proof for this everyone interested can check it in parentafinancialservicesltd.com review on Sitejabber. I did my research regarding mentioned company and most reviews on different websites including trustpilot were alarming except Sitejabber. To date 28 SEP 2023, 10 reviews and only 1 positive on Trustpilot. Sitejabber 26 reviews and almost all positive. Sitejabber declares all suspicious reviews are flagged by algorithms, moderators and community members but there are TWO IDENTICAL reviews from Arthur S. August 30th 2023 and Eustacia A. August 9th 2023. ( "I think that PARENTA FINANCIAL SERVICES LIMITED is better than many companies if only because they are not scammers but personally I don't see any significant advantages of PARENTA FINANCIAL SERVICES LIMITED as a company. I want to emphasize that this is my opinion. My trading results with PARENTA FINANCIAL SERVICES LIMITED were not bad but not good either, i.e. Absolutely neutral. ") I would attach screenshots, but seems like trustpilot don't have option for adding pictures or just can't find it. Well... Don't be fooled. Regards
Response from SmartCustomerOct 12, 2023
Hello there, we appreciate you bringing this matter to our attention. We have passed this on to our team and they will conduct a thorough investigation into the reviews associated with this company. Any reviews found to be in violation of our community guidelines will be removed promptly. If you encounter any more suspicious reviews, please don't hesitate to flag them for further review. Thank you for notifying us of this issue, and we apologize for any inconvenience it may have caused.
Report
Paul F.
Sep 13, 2023
Sitejabber are a fraudulent scam…
Sitejabber are a fraudulent scam company that posts bad reviews to a business, then asks you to pay them so you can manage things.
Response from SmartCustomerSep 22, 2023
Hi Paul, we appreciate the opportunity to address this. Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. Every review on Sitejabber is provided by the public and we do not post reviews on businesses ourselves. Every business can also register for free and monitor reviews using our suite of tools. Please also note that whether a business has a free or paid plan, we don’t take down legitimate reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake. If you suspect any reviews to be fraudulent, you can easily report them. Should you have any additional inquiries, please don't hesitate to contact us at [email protected]. We are more than willing to assist you.
Report
Don A.
Sep 11, 2023
super biased reviews platform
super biased reviews platform when you hit over 50 reviews forget about getting new reviews anymore they will keep fly over you and push you with unethical tactics to go for upgrade and use their useless premium service
Response from SmartCustomerSep 19, 2023
Hey Don, we apologize for the frustration this may have caused you. We'd like to clarify that we do not restrict the visibility of reviews once a business reaches 50 reviews. On our free plan, you can send up to 50 review requests per month, but this limit applies only to the number of requests you can send. If you could kindly email us your business details at [email protected], we'd be more than happy to assist you further.
Report
Max W.
Sep 6, 2023
Dont trust the reviews that has been left of this site .
This site is used by a lot of scammers, I have a company and I have fake bad reviews left there, now the scammers want me to pay to remove their ingenuine review from them. Screw this
Response from SmartCustomerSep 7, 2023
Hey Max, thank you for getting in touch. We truly apologize for the frustration you must be experiencing. Dealing with fake reviews can indeed be quite exasperating. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and we rely on our community to flag suspicious content. We also have a dedicated, live moderation team that assesses reported reviews – this manual process means it can take 5-10 business days to process removal requests. If you're still seeing fraudulent reviews on your business profile, please reach out to us at [email protected] so we can help.
Report
Zan Mayo G.
Sep 5, 2023
Sitejabber Not Worth the Effort
I wrote a review which was published. I wanted to make a minor grammatical correction to the review using the button link provided. Neither that button nor any of the other suggestions found through Google would take me to an edit window. Now I am so annoyed that I would like to delete my account and the only review that I have written and cannot do that either. It's difficult to have faith in any site that works so badly.
Response from SmartCustomerSep 5, 2023
Hi there, thank you for sharing your concern. Reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. One of the possible triggers for this delay is when a review comes from a brand new account. This is to counter any potential use of bots leaving false reviews, whether positive or negative. If you have any further questions, please send us more details at [email protected] and we'd be happy to look into your review further. We do apologize for this inconvenience and hope you understand!
Report
Em
Jul 25, 2023
Does not publish reviews with bad experiences
I provided my invoice along with an authentic revive but they still do not publish it. What was important in my review I provided a proven experience with a cheater web service sharetool. Because, sharetool platform manipulates the reviews in trustpilot unfortunately. That's why I wanted to leave a review from sitejabber but they do not publish.
Response from SmartCustomerJul 26, 2023
Hi Em, reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. One of the possible triggers for this delay is when a review comes from a brand new account. This is due to an increase in the number of bot accounts appearing with the sole intention of submitting false reviews, whether positive or negative. We do apologize for this inconvenience and hope you understand! If you have any more questions, please contact us at [email protected] and we will look into it further.
Report