SmartCustomerReviews of smartcustomer.com

Response from SmartCustomerMar 19, 2024

Hello Prince, we sincerely apologize for any inconvenience caused. At Sitejabber, we value both positive and negative reviews that are honest and genuine. You can find more information about our review verification process at https://www.sitejabber.com/faq#fake. Could you please provide us with more details about your Sitejabber account? This will allow us to investigate the matter further and ensure that your review is published. If you have additional concerns, please reach out to [email protected]. We’re happy to help.

Response from SmartCustomerMar 7, 2024

Hi there. Sitejabber is a legitimate organization that has been in operation since 2007, funded by the US government's National Science Foundation, and an official Google review partner. If you have any specific concerns, please let us know at [email protected]. We'd appreciate the opportunity to learn more about your experience and improve.

Response from SmartCustomerMar 11, 2024

Thanks for taking the time to share your concerns, Rick. Our goal at Sitejabber is to help businesses build trust and attract customers through genuine online reviews. We offer a variety of plans to fit different budgets, and we encourage businesses to carefully evaluate their needs and choose the solutions that best suit them. As for your point about Google reviews – Sitejabber reviews aren’t syndicated to Google unless this option is activated on a selected plan. It’s also important to note that consumers who leave reviews directly via Google will have those reviews show under the Google Business Profile, but they won’t be duplicated on Sitejabber. This way, reviews can be representative of unique customers and not artificially inflated cross-platforms. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. We value transparency and understand that reviews do vary in sentiment across platforms. Consumers value a diverse range of reviews, both positive and negative, from both past experiences and more recent ones. This allows them to make informed decisions based on real customer experiences. Hope this helps.

Response from SmartCustomerFeb 5, 2024

Hi Axel, thank you for expressing your concerns with us. Sitejabber has advanced algorithms to identify patterns of fake reviews, and community members can also report suspicious content. If you come across any reviews that you believe are fake on the UBP26One page, you can always flag them. Our dedicated moderation team manually reviews reported reviews one-by-one, and takes each report seriously. Please do note that this manual process may take some time to process removal requests, so please bear with us. If you have any additional concerns about the reviews on UBP26One, please contact us at [email protected]. We are here to assist you.

Response from SmartCustomerJan 31, 2024

Hey there, thank you for expressing your concerns and we apologize for any frustration. In the interest of buyer transparency, our platform allows any customer to review businesses. The email you received from Alice at Sitejabber is simply a review notification/alert and not written by us. If you suspect it is a fake review, you have the option of flagging it for review and removal after an investigation. Free accounts are able to do this – businesses have the option of upgrading for more robust control but this is in no way a requirement. If you have additional concerns, please reach out to [email protected]. We’re happy to help.

Response from SmartCustomerJan 31, 2024

Hello Christian, we appreciate you sharing your concerns. In order to ensure complete transparency, we do not prevent reviewers from leaving negative feedback. It is important to note that Sitejabber does not prioritize negative reviews over positive ones. Paid accounts are not required for managing reviews – any business can register for free. We also want to clarify that we do not charge businesses to remove reviews. Negative reviews can only be taken down if the reviewer violates our Terms of Service. You can find more information about this in our FAQ section: https://www.sitejabber.com/faq#fake. Could you please send us an email at [email protected] with the details of your business? This will allow us to investigate further and resolve the issue for you. Thank you

Response from SmartCustomerApr 16, 2024

Hi, Malcolm. We want to assure you that Sitejabber has no affiliation with any specific political regime. In addition, we value the privacy of our customers and have strict data security measures in place. If you'd like to discuss your concerns further, please feel free to contact us directly at [email protected].

Response from SmartCustomerJan 8, 2024

Hey there, we apologize for the inconvenience this has caused. While it's possible that this may have been a bug and has since then been resolved, we're happy to investigate. Could you provide us with your Sitejabber username or send us an email at [email protected]? We'll look into this matter further for you. Thank you.