SmartCustomerFounded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
SmartCustomer (smartcustomer.com) has 303 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Claim this listingMalls & Marketplaces · Goleta, California
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Showing 169 reviews with 1 star · Clear filters
LurkingCaro
They deleted all my reviews randomly. I even had proof of purchases. They are terrible.
Response from SmartCustomerSep 9, 2024
Hi there, thank you for letting us know and we apologize for the inconvenience this has caused you! Can you please send us more details at [email protected]? We're looking forward to getting the issue fixed for you.
Mike
Dodgy company! Writes negative reviews about your company and then expects you to pay to respond to those reviews? No chance I'm paying for this crap.
Response from SmartCustomerAug 21, 2024
Hey Mike, we appreciate you sharing your concerns with us. Paid accounts are not required for managing reviews – any business can register for free. You can find more information about this in our FAQ section: https://www.sitejabber.com/faq#fake. Feel free to reach out to us directly at [email protected] if you have any further concerns or questions.
Rahul J.
I am extremely disappointed with Sitejabber’s services. Despite paying a substantial amount for their premium offerings, I have found that they consistently fail to publish positive reviews while negative reviews are posted almost immediately. This has led to a skewed and unfair representation of businesses. The lack of transparency and biased handling of reviews is frustrating and has severely affected my trust in their platform. I expected more from a service I invested in, but Sitejabber has unfortunately not lived up to its promises. I would not recommend their services to anyone looking for a fair and balanced review platform.
Response from SmartCustomerJun 24, 2024
Hey Rahul, We sincerely apologize for the dissatisfaction you have experienced with our premium services. We understand your frustrations regarding the disparity in the timing of positive reviews in contrast to negative feedback. Please be assured that reviews submitted by verified customers using our platform are promptly processed and made public. For further investigation into this issue, we kindly request you to contact us via email at [email protected], including any pertinent details. Furnishing us with additional information will facilitate a more efficient resolution of your concerns.
J H.
I received multiple emails from sitejabber with links to "confirm that my order was received," then the link takes me to the store's review page on trustpilot. Not sure if the store wrote the emails themselves or if they paid sitejabber for reviews. Either way sitejabber at least facilities the spam and it comes from their domain.
Response from SmartCustomerJun 19, 2024
Hello. We apologize for the spam emails you received. Sitejabber doesn't facilitate review solicitation. Could you please reach out to [email protected] with your details so we can address this further? We will investigate to ensure all future emails are clear and transparent.
Charlotte D.
Sitejabber don't give a single feck about customers, nor do they care about small business owners/small businesses. Best to boycott ShiteJabber and post your reviews on reddit or other websites instead! Please refrain from giving them any web traffic or money! If you can, please report ShiteJabber to authorities for breach of free speech. Sites like DistrustPilot and ShiteJabber care allegedly only care about money and power. That's why they pay each other and receive money from other large companies, so as to stifle completely valid criticism from consumers. This isn't the first time that I've been "banned" or censored by ShiteJabber or Distrust Pilot, but I refuse to give up, because free speech and accountability does matter!!! Just because large companies or powerful people can "buy" power and fame, it doesn't mean they have power over us! We the people are the most powerful ones! As long as we're united we're the strongest!! And, DistrustPilot: Please shut your fecking piehole about "inappropriate" language!! Feck off, will ya?!
Response from SmartCustomerJun 18, 2024
Thank you for sharing your experience Charlotte. We apologize for the frustration this has caused. Can you send us more details at [email protected]? We’d love the opportunity to make things right and will be waiting for your email.
Patrick M.
sitejabber is bad is a scam because they ask money from companies to react. if there is a review a company also needs to be able to react.
Response from SmartCustomerMay 13, 2024
Hey Patrick, we appreciate you sharing your concerns with us. Paid accounts are not required for managing reviews – any business can register for free. You can find more information about this in our FAQ section: https://www.sitejabber.com/faq#fake. Feel free to reach out to us directly at [email protected] if you have any further concerns or questions.
Simily S.
Apparently because I opened a new account, my review for a company wasn't good enough? I'm not a bot. I just wanted to try the site out and start using it more often and it's bugged somehow and not loading the login screen. So here's my review of your review site. It's HORRIBLE AND FULL OF BUGS. Do better. Fire and hire people that can fix it. See trustpilot? They get 5 shiny stars. They know what they're doing.
Response from SmartCustomerApr 16, 2024
Thank you for sharing your concern and bringing the log-in issue to our attention. Our dev team is currently looking into it. Also, our site’s filter may occasionally place a hold on reviews written by new accounts. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative. We do apologize for this inconvenience and hope you understand.
Anthony C.
Site jabber has removed any positive reviews left for my business, leaving only the negative reviews. Every time a customer leaves me a positive review, they remove it and email me, asking me to sign up to their program so they can 'manage' my reputation. For the low price of $7200, they promise to fix the exact problems that they create and perpetuate. They talk about helping small business, but really it's pretty obvious that they are a scarcity driven companybwhonopperated in the fear and shame space. What a gross and shameful business model.
Response from SmartCustomerMar 20, 2024
Hey Anthony, thank you for sharing your concern with us. We appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either. It is important to note that businesses are not required to have paid accounts in order to manage reviews. Any business can register for free. We would also like to clarify that we do not charge businesses to remove reviews. Negative reviews can only be taken down if the reviewer violates our Terms of Service. For more information, please refer to our FAQ section: https://www.sitejabber.com/faq#fake. There is a possibility that your reviews have not been removed but have been filtered. Our review filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. One of the possible triggers for this is when a review comes from a brand-new account. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative. To assist you further and resolve the issue, could you please send us an email at [email protected] with the details of your business? This will enable us to conduct a thorough investigation. Thank you.