SmartCustomerReviews of smartcustomer.com

Response from SmartCustomerFeb 21, 2025

Hey Tom, we apologize for any inconvenience this situation may have caused. There is a possibility that your reviews have not been removed but have been filtered. Our review filter uses an algorithm to show only the most relevant content, which may exclude certain reviews, especially those from newly created accounts, as we often deal with bot accounts that post fraudulent reviews. If you have any further concerns, please feel free to reach out to our support team directly at [email protected]

Response from SmartCustomerFeb 21, 2025

It looks like you notified us directly of the spam review on our site and it was removed. If you have any additional concerns please reach out to us at: [email protected]

Response from SmartCustomerJan 24, 2025

Thank you for your feedback regarding the issues you've experienced with your Sitejabber account. We understand your frustration and want to address your concerns. The removal of Point of Sale reviews was necessary due to regulatory updates to the Federal Trade Commission (FTC) guidelines for online reviews. These guidelines now require that reviews come from verified purchasers who have actually received the product or service. We understand the significant impact of this and want to assure you that Sitejabber offers free review collection tools that you can utilize to gather authentic customer feedback. These tools will help you rebuild your reviews and ensure compliance with the latest FTC regulations.

Response from SmartCustomerJan 24, 2025

Hello Nader. Thank you for your feedback regarding the 100-character minimum for reviews. We understand your concern and appreciate you taking the time to share it with us. We strive to maintain high-quality reviews on our site to ensure helpful and informative experiences for all our users. Our character requirements help encourage more thoughtful and detailed feedback. However, we value your input and will certainly pass your feedback along to the relevant team for consideration.

Response from SmartCustomerJan 31, 2025

Hi Ash, thank you for reaching out to us. Our system is designed to ensure the authenticity of reviews, which is why we do not allow many unsolicited submissions. If customers are providing you with screenshots of pending reviews, this could indicate that the reviews were not organically submitted. We encourage businesses to use our free, verified review collection methods. If you have any further concerns, please feel free to reach out to our support team directly at [email protected].

Response from SmartCustomerJan 16, 2025

Hey Victoria, we appreciate you sharing your concerns with us and we apologize for any inconvenience caused. It is important to note that businesses are not required to have paid accounts in order to manage reviews. Any business can register for free. For more information, please refer to our FAQ section: https://www.sitejabber.com/faq#fake. There is a possibility that your reviews have not been removed but have been filtered. Our review filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. One of the possible triggers for this is when a review comes from a brand-new account. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative. To assist you further and resolve the issue, could you please send us an email at [email protected] with the details of your business? This will enable us to conduct a thorough investigation. Thank you.

Response from SmartCustomerNov 6, 2024

Hi Donna, we’re sorry to hear about your experience! We take privacy and security very seriously. Please reach out to us at [email protected] so we can investigate this for you and make things right. Thank you for bringing this to our attention.

Response from SmartCustomerSep 9, 2024

We're so sorry to hear about this experience. All reviews are normally published after 48 hours. However, Sitejabber removes potentially fraudulent reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. If you’d like to track the reviews you collect, and ensure they are published, please use one of our free, verified review collection tools.