James
A biased company that does not have your best interest in mind
This company posts negative reviews and forces companies to pay to have them removed. Not only that, they are very, very, very biased and selective in what they allow to be posted in reviews on their site. I don't mean the basic rules are enforced here either, where your account gets blocked for something childish like cursing or insulting. I mean that if you post a completely honest and sincere review in a professional manner, they will remove it or flag it so that it is not publicly viewable if it doesn't fit their cause. They can, they will, and they do this all of the time. I, and several others, have posted absolutely devastating reviews about Weedsly.com on Sitejabber. We completely exposed the scam that is Weedsly. Well, Weedsly paid Sitejabber to remove them. I posted a follow up update a couple of months later explaining that my situation was still on-going (in an effort to help keep others from being scammed) and Sitejabber blocked me. This is what I mean. They know that it is a scam. I even explained in my update that the other big review company, being TrustPilot, removed Weedsly from their platform because they realized that it was a scam. Still, Sitejabber backs and supports the fraudulent company, even though they know that Weedsly also posts fake reviews all over their site. They allow for it to happen because it generates income for them in the end. Because well, Sitejabber is basically an extortion scam in itself. It makes complete sense why they would feed off of each other the way that they do - they're equally as bad as the other. It is not a reputable review site and they are misleading us in the reviews that they allow the public to see.
Response from SmartCustomerFeb 9, 2023
Hey James, we appreciate the opportunity to address your concerns. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. After a review is posted, we give the business a 30-day window to resolve any issues. After 30 days, the review is still posted whether the issue has been resolved or not. Like you mentioned, we do flag for such things as inappropriate language, irrelevant content, solicited reviews, site-promotion spam, competitor spam, or other Terms of Service violations. You can learn more about the process at https://www.sitejabber.com/faq#fake. Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. Please reach out to [email protected], we’d like to personally speak with you and get this issue resolved.