SmartCustomer Reviews | Read Customer Reviews of smartcustomer.com

SmartCustomer Reviews | Read Customer Reviews of smartcustomer.com

SmartCustomer reviews

Showing 169 reviews with 1 star · Clear filters

Jody B.
Nov 19, 2022
Sitejabber is a criminal enterprise
Sitejabber is a criminal enterprise. They only allow (un-verified) negative reviews (denying all positive reviews - we had 100s denied) and then try to blackmail you into buying their premium "service" in order to receive positive reviews. Beyond predatory scam.
Response from SmartCustomerFeb 9, 2023
Hi Jody, we appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either. We don’t in any way charge businesses to take down reviews, or charge for positive reviews. We also don’t deny positive reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake. Our platform is for monitoring, collection, and publishing of all types of reviews – and across multiple sites, not just Sitejabber’s. Customers do get a “Resolution Window” that allows them to address any issues raised in a review. Hope this helps.
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Victor MAX N.
Oct 17, 2022
sitejabber is a scam website POS and defrauds businesses. fight back
Another scam website similar to a company that goes by Ye$p and unfortunately, they had defame your company end in name of “customers service” the ones that are defrauding legal small businesses. So after some digging we found out that they somehow got a fraudulent grant from the National Science Foundation what a bunch of garbage. This is where we're going to start to complain and we're going to get to the bottom of this fraudulent grant that they got. Secondly if you don't pay for their so-called services then your website and legitimate reviews Gets stifled. A scam is a scam is a scam no matter which way you try to spin it sitejabber is a scam website. Do not pay these ass-holes a dime. keep stifling our reviews we're coming after your bull-$hits ass company for all the fraud that it has done. The employees for this company please be aware and be warned you're working for a fraudulent company who defrauds small business.
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Elie H.
Oct 2, 2022
you will only waste your time
you will only waste your time, dont try this website , you will only waste your time, dont try this website
Response from SmartCustomerFeb 9, 2023
Hey Elie, we’d like to learn more about your experience. Can you shoot us an email at [email protected]? Thank you.
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Incredibles
Sep 4, 2022
This review site is a scam
This review site is a scam. I received a negative review that was totally untrue. I asked them to remove it and sent proof it was incorrect but they didn't want to know. I know of other business owners that have had fake negative reviews too and site jabber will only remove it if they pay. Also as soon as you start complaining they pay to get to the top of your businesses search results to try and panic you into paying up. Don't use.
Response from SmartCustomerFeb 9, 2023
Thank you for sharing your concern. We appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either. We don’t in any way charge businesses to take down reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake. In fact, our platform is for the monitoring, collection, and publishing of all types of reviews – and across multiple sites, not just Sitejabber’s. Customers do get a “Resolution Window” that allows them to address any issues raised in a review. We hope this helps.
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Don R.
Sep 1, 2022
Got shadow-banned for no apparent reason
I had an account on Sitejabber for almost a year. I had written 8 reviews and had 8 helpful votes. But then just a few weeks ago, I got shadow-banned—for no apparent reason. All my reviews were removed publicly, and became visible ONLY when I logged in. I sent Sitejabber an e-mail asking why, but got NO response. So, just for an experiment, I sent them another e-mail (from another account) pretending to be a company manager who didn't like some negative reviews left for his company. And guess what? They RESPONDED! Here's part of their response: "Thanks for reaching out! "If you haven't already, I would claim your business profile by registering for a free business account . . . ." So, if you're a business that's reporting a "problem," they care enough to respond. But if you're "just" a normal user and want to know why you got shadow-banned, they don't care. Please stay away from this corrupt company! 🤮
Response from SmartCustomerFeb 9, 2023
Hey Don, thanks for reaching out. We can’t imagine how frustrating this situation must be. If you’re still able to see your reviews when logged in, the reviews did not get deleted but were simply filtered. The review filter uses an algorithm that attempts to display only the most relevant content by screening certain reviews. You can learn more at https://www.sitejabber.com/faq Your initial email may have been sent to the wrong email address or could have been accidentally filtered out. Could you please shoot us an email at [email protected]? We look forward to hearing from you and making things right.
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jkanlasndsad
Aug 25, 2022
Poor loading time for signing in
What are up with these poor loading times for logging in
Response from SmartCustomerFeb 9, 2023
Hey there! We’re sorry you’ve experienced technical difficulties. If the problem is recurring, please reach out to us at [email protected] and we’re happy to help. Thank you.
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Carla C.
Aug 9, 2022
Service is crap and what they offer…
Service is crap and what they offer isn't true. Reviews don't show up, they blame other apps even though they installed theirs and did the setup after any other app was signed up. My Dev has said that they are wrong anyway and that it's because they are reviews from our previous review company. They literally have NO idea what they are doing. They don't understand what e-commerce requires in regards to reviews. They have an extremely high turnover of staff and are not worth even close to the $3400 fee.They dont help you, they promise things that they dont understand let alone can provide. Wouldnt reccomend even if they were $100 for the year.
Response from SmartCustomerFeb 9, 2023
Hi Carla, in some scenarios we aren’t able to pull reviews from other apps or sites. Reviews are flagged for such things as inappropriate language, irrelevant content, solicited reviews, site-promotion spam, competitor spam, or other Terms of Service violations. You can learn more about the process at https://www.sitejabber.com/faq#remove. We’d like to learn more about your experience, can you reach out to us at [email protected]. Thanks.
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Matt J.
Jul 27, 2022
Absolutely terrible
Absolutely terrible. They disallow reviews for certain companies..... I wonder if the companies that cannot get bad reviews paid them.........
Response from SmartCustomerFeb 9, 2023
Thank you for sharing your concern. We don’t in any way disallow reviews, all reviews are generally posted within 48 hours, but some may be flagged and put on hold for further review. Sitejabber doesn't prevent reviewers from leaving any kind of feedback, positive or negative. We hope this helps.
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