SmartCruiser.comReviews of smartcruiser.com

Response from SmartCruiser.comMay 22, 2019

Thank you for your feedback Mario. We are sorry that MSC would not allow us to purchase the amount of onboard credit promised. I've researched your reservation and do see a note on your reservation . can't buy $146 sbc, will need to send refund check; Last Updated by Kay <[email protected]> on Mar 27, 2019 at 03:04 PM We will follow up with accounting to determine if a check was mailed to you and follow up separately by email. We apologize for any delay. We are committed to ensure you have the amount promised even though the cruise line would not allow us to make that purchase. We will use your email address on file. Thank you.

Response from SmartCruiser.comMay 22, 2019

Thank you for your feedback. We are glad we were able to assist you and look forward to doing it again with your next cruise vacation

Response from SmartCruiser.comMay 22, 2019

Thank you for your feedback. We are sorry to read you didn't feel appreciated or we didn't provide you with a friendly and personal experience. That is certainly not our standard. We will research this further as we take pride in providing great customer service and excellent value. We hope you allow us to plan your next cruise vacation for you.

Response from SmartCruiser.comMay 21, 2019

Thank you for your feedback. We are so happy you had a great experience with SmartCruiser. We do our best to provide great service and excellent values to our clients. We appreciate your loyalty and look forward to helping you plan your next cruise vacation.

Response from SmartCruiser.comMay 21, 2019

Thank you for your feedback. We consistently provide you with better offers and do our best to make it a great experience for you either on line or on the phone with one of our agents. We look forward to helping you with your next cruise vacation.

Response from SmartCruiser.comMay 21, 2019

Thank you for your feedback. We do our best to provide you with great service and extra value. We are glad you enjoyed the experience and look forward to working with you again.

Response from SmartCruiser.comMay 20, 2019

Thank you for your feedback. I'm so glad we could meet your expectations. We look forward to working with you again on your next cruise vacation. Je suis tellement content que nous puissions répondre à vos attentes. Nous sommes impatients de travailler à nouveau avec vous lors de vos prochaines vacances en croisière.

Response from SmartCruiser.comMay 20, 2019

Thank you for your feedback. Lee and his entire team of Travel Advisors do their best to ensure our clients receive great service and extra value by booking your cruise vacation with SmartCruiser.com Thank you for your loyalty and we look forward to helping you again.