SmartCruiser.comReviews of smartcruiser.com

BE AWARE - they charge $50 for booking cancellation fee as there are no other company doing that except them and they did not even mention it when you book.

My husband and I booked a 12 day cruise along with my sister and her husband in August of 2022 to the Mediterranean. Smart Cruiser had offered a $125.00 onboard credit as part of the booking which we were to receive while on the cruise. I contacted Bob F. twice while on board and Holland America reached out to Smart Cruiser twice on our behalf and were told we would see it before the end of the cruise. Needless to say, we did NOT get it, nor did my sister. I contacted Smart cruiser upon my return and requested a credit. After a dozen plus e-mails and phone calls over 6 months with Manager Jen Duckworth we still are no further ahead. Every excuse in the book! She indicated that many attempts to wire money to our account failed. I contacted my bank....no attempts were made. So the final excuse is that we need to have an American account in the States. We are Canadian and have an American account in a Canadian bank...not good enough. If you had given us the money while on board there would be no issues. If you can't cut a cheque or refund money to Canadians...don't take book or take our money in the first place. So DISHONEST! This isn't just about the money...it's the principle. I have booked with Smart Cruiser in the past. NO MORE. We are avid cruisers and will book with travel companies who follow ethical practices.

What a disgrace of a company I can’t even speak to a manager or supv. They don’t return calls to discuss problems that I have. Wrote letters to the ceo. No response. Trying to speak to somebody of authority still no call back you don’t treat customers like this especially I’m paying thousands for cruises I had numerious issues. I guess they care less about good customers Be very carefull when dealing with this sub par company How is it they have no managers or supv. How is it that you try to call corporate still no response

We booked a cruise with Norwegian with the airfare included for our family of 5, which meant 2 cabins (Mom, Dad, 2 sons & a girlfriend.. ages 15, 20 & 20). The reservations were supposed to be linked. The agent explained that the airfare would be "at the discretion of the cruise line" (we understood the translation: we wouldn't know the airline or flight times until 30 days prior). The agent FAILED TO MENTION this could mean our family could be split up on different airlines, and in our case even different days! As part of the booking, we were told we could fly-in the day before the cruise (Feb 4). We live in Canada and February weather is unpredictable. After a change in which 2 of the kids were on a flight of their own, 3 were given flights on Feb 4th and 2 were given flights on Feb 5th. We might have been able to make this work, except our son and his girlfriend aren't on a flight together and the stress this is causing has ruined the trip. If our sales agent knew we could get split up for travel, why wouldn't options have been discussed on how the group would be split?! The bottom line - we would NEVER have booked this trip if the flights conditions had been fully explained. NEVER! When I spoke with Customer Service, the Rep kindly explained that she herself would never book a deal like this for exactly the situation my family is in. Thanks!!! Shame on Smartcruiser for not being up front when making the sale and making ZERO effort to try and resolve. You washed your hands and blamed Norwegian. I would've expected the Sales Agent to know what she was selling and to be honest! Your company has soured our Christmas gift to our kids, wasted hours of our time trying to sort this out, and forced us to spend another $3,000 on new flights to salvage their Christmas gift.

They are only nice until they get your money. Once they have your money they could care less in helping you or being nice about a situation that can’t be done. I was diagnosed with a chronic illness few days after I booked and they were rude in explaining I couldn’t get a refund. I’m a combat veteran and their attitude and lack of care and understanding was not appreciated. Will never use them again for any of my future cruises. The customer service was extremely rude! I paid for a spa balcony rooms and one room had only one person but still had to pay double occupancy. They never shared with me that the balcony on that level Is an uncovered balcony. I had to get rooms on another cruise line all together and the only rooms they stated were available together were all the way in the back in a crappy part of the ship. I had no choice but to book as I’m taking my mom on her first cruise. The agency knows we had to pay for double occupancy for my moms room and they never even tried talking to the cruise line to get us better rooms. Never followed up on anything. There was an email sent by the cruise line about upgrades and since we paid extra they could have requested from the cruise line to upgrade us, but they never bothered. I’ll stick with vacations to go. This is the edited version to respond to smartcruiser below. You guys have the information of the two things mixed up balcony on the 14th deck on carnival is not covered. Second no one told me or offered me insurance. No one told me they were non refundable. You guys didn’t do all you could what you did was send me a rude response. You could have spoken to the cruise line on my behalf. It was few days after I booked. Regardless there are a lot of reviews against you guys for poor customer service I’m not the only person. I don’t recommend your company because of your poor customer service. Btw the credit was 125 not 175 and you guys cost way more than vacations to go that’s why you guys even give out the credit. That’s all a marketing tactic not a favor to me or a courtesy credit that was given just to me. You offered no such thing. Now even more so I don’t recommend smartcruiser. I will be posting the same review everywhere. So according to you I’m getting 175 per cabin booked?? How come no one sent me any information to that change?? I only see 125 on my end plus your prices were at least 100 more than vacations to go. Please send me a direct email where it shows my credit that you are speaking of. There is no such thing as 175 dollars. The cruise on your site has dropped about 100 dollars from when I booked and when I booked the prices were way higher than other companies but it equaled out with the 125 dollars onboard credit which is a marketing tactic not a favor to me. Once again, you guys provided me with incorrect information about gratuity saying it will be 96 per person however, its way more. Never offered me insurance or explained anything. I stick to my review, poor customer service and even though now the prices on tour site dropped you never offered a credit as a courtesy. Poor poor customer service, extremely unsatisfactory. Thank you!

We need more contact -connection about cruise,more information,details

No receive credits onbording

Would never again use SmartCruiser or recommend it to anyone. I was extremely disappointed and shared my concerns with my agent’s supervisor.