Erica B.
We have cruised with Smartcruiser for…
Update: Smartcruiser admin reached back out today and rectified the issue with a solution that was satisfactory. We appreciate that they re thought their decision; they showed that they really do care about their customers and customer retention. And that is why I changed my review from 3 to 4 stars. We have cruised with Smartcruiser for over 10 years and never had the issue we had til this past cruise. We have had missing onboard credit in the past, would call and the issue would be rectified. This most recent cruise in June which was a big family cruise so multiple rooms were booked through them. Two rooms in our party were missing partial onboard credit which we emailed out TA. We were advised by their admin/ account department it was called in but did not know when NCL would post the rest. Let's just say it never posted and from the correspondence from smartcruiser they were trying to convince me that the amount we received was correct though it did not mirror the amount that was advertised and what showed in our paperwork when we booked. We currently have one booked with them in 2024 which will be our last since they don't believe in honoring what they advertise and what their documentation shows what is owed when book.