Smart & FinalReviews of smartandfinal.com

Here I am wanting to view the weekly ad online since Smart and Final has opted out in having their ad delivered in the mail. I'm LOG-ON to MY account at 2:40 a.m. It is totally impossible to read the ad online. . The window has already said that my store is Lawndale. Unable to read the ad. So I have to go to the store to pick up a ad. The purpose of reading the weekly ad online is so one would not make a useless trip. Smart & Final you win I've been trying to pull up the weekly ad for over a half hour I lose.

Blythe,CA: The (Web erver is not responding) here in Blythe. Im bedridden curveside is my Lifesource, February 11th l made my Last successful purchase from curveside. I can call Employees by name if not even us knowing our personal lives from conversation. Im as loyal as a Rottweiler for S&M Blythe. I DO NOT WANT TO PATRONIZE ALBERTSON nor GROCERY OUTLET Here in Town. *PLEASE REMEDY THIS WEB SERVER DEBOGGLE SOON! S&M's Loosing Good Loyal Patrons

This past weekend, I placed my first online delivery order with Petaluma Smart & Final Iris because they had a huge sale on 2-liter soda. They charged me a $10.00 delivery fee and $5.00 driver tip (which I increased to $7) but I did not receive MOST of the items ordered. My shopper was in contact via SMS while shopping, and even sent me a message asking if it was OK to send .88 lb instead of a full pound of Bok Choy. They NEVER mentioned that about 2/3 of the other items would be left off my order. The driver brought the order to the wrong door on the side of my house when I'd given clear instructions to leave it on the floor in the open garage (he walked right past a sign that says "leave packages here"). I have emailed Smart & Final Iris about sending me the missing items, since I had already paid the full delivery fee & tip but only received 2 small bags of groceries. They keep arguing that I wasn't charged for the missing items, which is NOT THE POINT. So much for customer service - I will never order from this scam center again.

HORRIBLE, HORRIBLE COMPANY!!!!! I had a terrible experience with them at their store in Carpinteria, I went to the store this past Saturday which was during the big Avocado Festival. When I got there the parking lot was empty, no surprise. I decided to go to the porta potties at the edge of the parking lot with my shopping bag in my hand as I know the one in the store is locked and I didn't want to take an employee's time to unlock the door so I could pee. When I left the port potty and walked toward the store I noticed a piece of paper on my windshield. It turns out their "security guard" had put a notice that they were going to tow my car. This was after being parked for about 5 minutes. When I went into the store to complain the woman by the door told me she was the manager. When I explained the situation, she and the cashier right there and the "Service Manager" were all VERY snarky. They accused me of parking there to go to the festival even though I had my shopping bag in my hand!!! They also accused me of being in the lot too long. Really, I know I'm older but taking a couple of minutes to pee isn't unreasonable. When I pointed that out, the "manager" told me that I'm ONLY allowed to park there when I'm actually INSIDE the store. Sooooooo, they expect me to beam from my car directly into the store??? Unfortunately, no one was smart enough to understand that the ONLY acceptable answer would have been " Sir, I apologize for misunderstanding. Please don't worry, I'll go out and explain to the security guard that this was a mistake and make sure your car isn't towed. Now please go and enjoy your shopping in the store." But no, just snarky defensive arguments by their uneducated, untrained minimum wage employees. GREAT job Smart & Final. No wonder you were taken over by a huge Mexican chain.

I went to Smart and final in La Cumbre on 9-13-2025, and I ask the cashier about some things and I realized that she didn't have her name and then I asked the cashier what is your name, she answered me with a horrible attitude and told me, my name is here on my the chest, but I don't see it, and I told her excuse me but you don't have your name it's just a line on your badge, attitude and anger she tells me my name is on my badge and I told her, it's not true you just see a line that's not your name, so to avoid arguing further I left from the store. So be careful with that cashier, she is Asian with a thin feature. Saturday September 13 at 11:00 AM

I don't speak Spanish the cashier keep talking to me in Spanish did not understand that wi good paid to much for the dry ice i want my money back that is did not last long if she would of talk to me in English maybe I would not have bought it and put it back you people are ripping off the customer 13 dollars for a little bag ?? Gave me my money back or give me a bag of ice.

Price on the shelf of Crystal Geyser drinking water says 4/$5.00 , but at the register I was charged 1.49 each. When I complained and showed the manager a picture of the posted price , he did not care. I have a picture I can post

Cashiers at Smart&Final in Vallejo were extremely rude and unprofessional. There were two male cashiers. One of them was loud and obnoxious, yelling at a customer while checking people out, so I went to the next line over. This cashier wouldn't look at me, smile nor acknowledge me in any way. Yet, he had time to flirt with a previous customer standing next to the checkout counter. His face looked perturbed that I was even in his line. He was of shorter stature, and it's as if he sized me up, like I was some sort of competition?? I'm just trying to buy groceries, man! He didn't say Hi, even tho I did. He didn't smile, didn't look me in the eyes, ...completely ignored me as he checked me out. This was the very first time I ever went to Smart&Final Vallejo, you'd think they'd be nice? No. It was also the last time. There's too many stores in that immediate area to waste a single moment enduring such rude behavior from employees. Neighborhood Walmart is literally two blocks away. My wife had previously shopped here without me, and her visit was marred by a homeless man who tried to exit the back of the building with an entire case of beer which set off the alarms. Granted, that's not Smart&Final's fault, but there is a homeless contingent that loiters around this particular store, making any visit here uncomfortable. My wife and I had always enjoyed perusing Smart&Final in our previous town. And am sad the service and experience at the Vallejo facility has not been positive. The cashier's eyes seering through my chest as if I was a villain has not left my memory since my last visit. I've never experienced that before just buying groceries. We haven't returned here in more than a year and I don't know if we ever will.